An EAP is a voluntary, confidential program that helps employees (including management) work through various life challenges that may adversely affect job performance, health, and personal wellbeing to optimize an organization's success. EAPs also often work with management and supervisors providing advanced planning for situations, such as organizational changes, legal considerations, emergency planning, and response to unique traumatic events. Text taken from the Federal Office of Personnel Management.
Like many large employers in the 1970’s, the state of Minnesota learned how an EAP might benefit the effectiveness of its employees, leaders, teams, and agencies. In 1976 our EAP was initiated by executive order. The state legislature established the EAP in statute in 1980. (Minn. Stat. 43A.319)
The state contracts with LifeMatters to provide the 24/7 Counseling and Work-Life component of the EAP benefit. LifeMatters' parent company is Empathia. LifeMatters/Empathia won the competitive bid for the state’s EAP contract since 2010. The vendor contract with LifeMatters/Empathia is managed by SEGIP.
No. All EAP services are provided without user costs. If your path to resolving your matter will include another resource, such as another service in your health plan or community, your consultant will help you identify service costs (if any) and offer to connect you with that resource.
Confidentiality is the cornerstone of the EAP Work/Life Counseling program's success. Any employee's contact with LifeMatters EAP Work/Life Counseling will not be shared with any person (including Human Resources or supervisory staff) or agency outside of LifeMatters without the client's written permission.
The one exception to confidentiality is specified under data privacy laws requiring counselors to notify authorities of significant concerns over someone's safety, especially when that person is a child or vulnerable adult. All clients are given a full explanation of the exceptions and other data privacy practices at the time of intake.
LifeMatters EAP Work/Life Counseling may be used anonymously. Individuals are welcome to withhold their real identity while asking for help with their situation.
All state employees and their dependents are eligible for the EAP – Work/Life Counseling benefit. “Dependents” includes spouses and children up to age 26. “Dependents” are defined more specifically in SEGIP’s “Your Employee Benefits Book” which you can find on the SEGIP benefits page.
When you contact LifeMatters Work/Life Counseling, inform the counselor that you are seeking a financial consultation. You will be transferred to the BALANCE program which will help with the following:
Unlimited financial consultation with certified financial representatives
LifeMatters EAP-Work-Life legal counseling provides the following services:
A free 30-minute initial telephonic or in-person consultation with a local attorney who understands the area of law you want help with
Discount of 25% on attorney’s hourly rate if the client needs continued representation.
Will kits; simple wills at no or low cost
Online legal templates and forms
Document review (up to six pages)
Phone call or letter prepared by attorney to resolve simple disputes
The Work-Life Counseling benefit can help with almost any common legal concern (estate, landlord-tenant, injury, divorce, etc.). This resource can not help with employment law. For employment concerns, contact your union for additional resources.