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Job Candidate with a Disability Receives $185,000 for Failure to be Hired

12/22/2015 10:14:43 AM

ST. PAUL, MN - Medical Transportation Management paid $185,000 to resolve a Minnesota Department of Human Rights' finding of probable cause that disability discrimination occurred related to the failure to hire a job candidate with a visual impairment.

The Minnesota Department of Human Rights announced Medical Transportation Management paid Therese Dahlberg, a job candidate as a customer service representative, $185,000 to resolve alleged disability discrimination for failure to hire Dahlberg. Medical Transportation Management allegedly released Dahlberg from a job interview after the company's human resources representative learned of Dahlberg's visual disability.

Disability discrimination is one of the most common claims that MDHR investigates. /mdhr/assets/mdhr_legislative_report_july2015_tcm1061-229698.pdfFrom January to June of 2015, 23 percent of the cases the Department investigated were disability discrimination charges.

"It is important to remember the critical opportunity for both the employer and the job candidate in creating Minnesota's future workforce through competitive employment opportunities," said Commissioner Kevin Lindsey. "All employers must ensure that their management staff is knowledgeable about providing necessary /mdhr/employers/reasonable-accommodations/reasonable-accommodations.jspreasonable accommodations during the job application and hiring process to allow job candidates with disabilities to participate."

As alleged in the charge of discrimination, Dahlberg interviewed with a Medical Transportation Management human resources representative on Jan. 16, 2012, and was told, "There was no point in proceeding with the job interview as the accommodation for this disability (text-to-speech software) did not work on the respondent's computer operating system."

After Dahlberg's interview, employees of the Minnesota State Services for the Blind performed an on-site evaluation of the respondent's operating systems. The SSB employees specifically investigated whether the certain text-to-speech software would effectively allow Dahlberg to perform the duties of a customer service representative.

Medical Transportation Management hired three candidates for the position, according to the MDHR determination memorandum. Medical Transportation Management indicated it did not hire the charging party because it was unable to accommodate her disability-related work restrictions.

"Sufficient evidence indicated the failure to hire (Dahlberg) was based upon speculative fears or challenges, which the evidence indicated could have been accommodated without posing an undue hardship to the respondent," according to the MDHR determination memorandum. Medical Transportation Management's undue hardship claims were insufficient as concerns related to privacy could be addressed with headphones.

"As we celebrate the 25th Anniversary of the Americans with Disability Act, we need to remember that barriers to employment for people with disabilities are still very real," said Joan Willshire, Minnesota State Council on Disability Executive Director. "This case illustrates the ongoing challenges for individuals with disabilities. The ADA states that people with disabilities have the right to equal access during the hiring process. Therefore, employers must give people with disabilities the same consideration as all other candidates. Assistive technologies help make that possible. Modern technology allows employers to reasonably accommodate most applicants who have a disability. Failure to provide reasonable accommodations is discrimination and against the law."

For more information on assistance for people who are visually impaired, contact the State Services for the Blind. Other resources may be available through the Minnesota STAR (System of Technology to Achieve Results), which helps Minnesotans connect with assistive technology devices and services. If you believe you have been discriminated against and you are an individual with a disability or another protected class under the /mdhr/yourrights/mhra/index.jspMinnesota Human Rights Act, you can contact MDHR's enforcement unit at: 651.539.1100 or online at /mdhr/intake/first-step/ For more information about disability discrimination and disability employment, visit or follow the conversation on Facebook or Twitter at @mnhumanrights.


Contact: Christine Dufour at 651-539-1118

Minnesota Department of Human Rights, Communications Department
Freeman Building, 625 Robert Street North, Saint Paul, MN 55155

Assistive Technology Resources

State Services for the Blind: SSB serves individuals with vision impairments through a publicly funded vocational rehabilitation program. Using SSB's placement services does not cost employers anything. There are no costs to the employer when partnering with SSB. Additionally, SSB has information for employers including:

  • Tips for interviewing a person who is blind
  • Myths
  • Why hire SSB applicants
  • Technology to assist you

State Services for the Blind

Minnesota STAR Program: helps Minnesotans with disabilities find the assistive technology they need to succeed at home, school, work and in the community b providing devise loans, devices reuse, information, training and technical assistance.

Minnesota Star Program
651-201-2640 (main)
888-234-1267 (toll free)
800-627-3529 or 7-1-1 (Minnesota Relay)
651-282-6671 (fax) (website) (email)

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