How to File a Complaint

Complaint Registration Form and Records Waiver Authorization

• A complaint is a report that a veterinarian or non-veterinarian may have violated the Veterinary Practice Act
• The Board’s authority to investigate complaints is limited to:
  • Individuals licensed with the Board of Veterinary Medicine
  • Applicants for licensure with the Board of Veterinary Medicine
  • Individuals practicing veterinary medicine without a license
  • Professional firms registered to practice veterinary medicine

• NOTE: Veterinary technicians are not licensed or registered in Minnesota.

• To file a complaint, download the Complaint Registration Form
  • A complaint must be filed in writing
  • Complaints may be submitted via email attachment, fax, or mail
  • Please make sure you have signed the documents before sending them to the Board office

• Submit the Complaint Registration Form with a detailed description of your concerns and any information you think the Board should know. Use as many pages as needed. For example:
  • Provide as much detail about the people involved as you can (full name, address, phone       number, place of employment, license number if known, etc.)
  • What happened? Who did what, where, when, and why?
  • Were others involved? If so, describe each person’s involvement or role.
  • Arrange information in order by date or some other logical way as if you are explaining the situation to someone who knows nothing about it
  • If the animal was seen by another veterinary clinic before or after these events, include the name and location of the clinic.
  • Include past health history of the animal if relevant.
  • If you were provided with components of the medical record from the veterinarian who is the subject of the complaint, please include copies or scans of those records.
  • Include copies of any documents, photos, videos, advertisements, or websites that might help the Board understand your complaint.

• For complete information, review the following resources:

• Complaint Investigation and Resolution Process
• Complaint Investigation and Resolution Process Flow Chart
• Minnesota Data Practice Laws & Rules