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Video Visitation

Video visitation is available at all DOC facilities. This allows people to visit an inmate from any location with a computer that has a camera. To participate in a video visit with an inmate, a person must be on the inmate's approved visitors list. To schedule a video visit, go to www.Jpay.com. If the visitor has not already done so, he or she will have to establish an account with JPay. Video visits are 30 minutes long and cost $9.95. but starting Wednesday, April 1, DOC is partnering with JPay to modify video visitation to increase inmate access and decrease friends and family cost:

• The length of a video visit will be 15 minutes.

• Each customer will receive one (1) free video visit credit per week. Unused credits do not carry over.

• Additional 15 minute video visits cost $3.50 each (a 30 percent cost reduction).

• Video visits can be schedule on the whole and half hour. Each facility has different video visiting schedules.  The JPay website will direct you to the open visit times for your loved one.

• Video visiting restrictions, as described below, are still in effect.

For friends and family who do not have the necessary equipment to conduct a video visit (see below) or their loved one is not eligible for video visits, videograms are an excellent alternative. A videogram is a 30-second video that can be recorded with a smartphone and sent to an inmate electronically. The cost is 4 stamps ($1.60). For additional information on videograms, click here: https://mn.gov/doc/family-visitor/send/send-videogram/

Video visitation is a privilege for inmate and some inmates are not eligible for video visits because of current visiting restrictions or disciplinary status. Each inmate should know whether he or she is eligible to receive video visits. It is also a privilege for friends and family that can be suspended for misconduct.

Video visiting scheduling is unique to each facility and each living unit. The JPay website is set up so you can only schedule a visit when the kiosk is available in the inmate's living unit. That does not mean, however, that the inmate is available. It is best to check with the inmate you are visiting to agree upon a time before you schedule.

All video visits are recorded and subject to monitoring. Video visits can be terminated for inmate or visitor misconduct and no refund will be given. Inmates and visitors can also lose video visiting privileges if they violate the rules.

Joining a video visitation

Scheduling a video visitation

Testing a webcam for a video visitation

Troubleshooting video visitations

Video visitation FAQs

Video Visitation Rules

How does the video visitation system work?
The system connects the offender in his or her living unit to the visitor on a computer. Participants can see and hear each other throughout the visit. The visitor must use a computer that has a camera and sound.

How often can I video visit with an inmate?
Video visits do not count against an inmate's visiting hours. How often you visit is limited by the availability of the kiosk in the inmate's living unit and their schedule.

When can I video visit with an inmate?
Each living unit in each facility can have a different video visiting schedule. When you log into the JPay website and select the inmate that you want to visit, the available times will be displayed. However, you should still check with the inmate to see if he or she is available at that time.

How long is a video visit?
30 minutes

How much does a video visit cost?
$9.95

Click Here for Information About Sending Videograms

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