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Conflict in the workplace is all too predictable, but that doesn't make it any less difficult to deal with. Engaging conflict with both skill and heart is critically important; how we do so can literally make or break our careers. Management literature suggests that conflict, properly addressed, can lead to innovation and creativity. But, when we are immersed in it, conflict usually provokes defensiveness and judgment that has us questioning others' motives and our own effectiveness.

So, what can you do when you or your organization are in the vortex of conflict? Consider the following proven approaches that can help move individuals or groups to constructive action.

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