[John Clark] I'm John Clark. I'm a recently retired… prematurely retired. from 35 years as a licensed independent clinical social [worker]. I worry about public policy and the media…

[Robb Leer] You ask a good question.

Let's talk about time and space. What about the challenges? John's question is about the complexities, and to get you guys to kind of pass the microphone here.

Mac… Paul McEnroe, you've worked now with both industries. Tell me, is newspaper space unlimited?

[Paul McEnroe] Well, I fight for seconds now instead of inches.

[Robb Leer] Does the lack of space or time…?

[Paul McEnroe] No.

[Robb Leer] …is it impacting policy that John needs to get around?

[Paul McEnroe] No, I don't buy that at all. I think it's the fact that many times reporters don't understand the question in depth enough.

They need to be educated on the fly when it comes to something as complex as a Metro Mobility model of delivery.

They don't have a lot of time to spend on that and it's really important at the get-go of this seminar to… to stress how important it is when you call or write to be organized, to be able to document this stuff, to have examples and anecdotes, the same way as an attorney would want.

We want to be organized when we deliver accurate information.

And we only can be as good many, many times as the phone… the phone calls we get from you or the e-mails.