Is your complaint about an electric, natural gas or landline telephone company? Is your complaint about billing, Cold Weather Rule, meter reading, rates, service, or telephone discounts? If yes, we may be able to help.
First, contact your utility company to try and resolve your complaint.
Second, if you are unable to resolve the problem, complete and submit our complaint form, or contact us to request a paper copy at 651-296-0406 or 1-800-657-3782 or email email@example.com. On the complaint form, write details about your concerns, the steps you have taken to try and fix the problem, the utility company's response, and what would you like the utility company do to fix it. Attach a copy of the bill(s) in question and any other information that helps describe the situation. State law requires your signature in order for us to contact the utility company about your complaint. Please see the Notice of Collection of Private Data. We may share the information you send - complaint form, bill copies, and other information - with the utility company.
Next, when we receive your form, we review your complaint to see if your concerns are within our jurisdiction. If not, we may refer you to a different agency or organization for help.
Finally, if your concerns are within our jurisdiction, we may review your concerns and respond to you. We may ask the utility company to investigate your complaint and report the results to us and to you. If so, we review the utility company's response to make sure the company addresses your concerns. We also review the company's actions to make sure they follow state statutes, state rules and Commission Orders. If it looks like the company is not following the statutes, rules or orders, we will take additional action. Most complaints are resolved within 30 business days. Some take more or less time depending on the complexity of the situation.
Contact Information (CAO)
The Commission’s Consumer Affairs Office can be reached in the metropolitan area at 651-296-0406, toll free at 1-800-657-3782, or by e-mail at firstname.lastname@example.org.