
Gas Service Quality Reports
The Minnesota Public Utilities Commission is committed to ensuring Minnesotans have reliable gas service. To help the Commission monitor service quality, the Commission requires all five of Minnesota's regulated natural gas utilities—CenterPoint Energy, Xcel Energy, Minnesota Energy Resources Corp., Great Plains Natural Gas, and Greater Minnesota Gas—to submit annual service reports. These reports summarize the previous year’s performance, reflecting changes the Commission has made over the past decade to expand and refine reporting requirements through its orders. Gas service quality reporting closely aligns with the reporting required for electric utilities, specified in Minnesota Rules, chapter 7826 .
Key topics
Gas service quality reports cover more than service quality; they also include data on safety and reliability. The reports:
Track meter reading performance.
Record service disconnections.
Identify Cold Weather Rule protections by counting how many customers seek and receive protection during the heating season.
Document customer complaints, categorize them by type, and report their resolutions.
Measure emergency response times by noting how quickly utilities answer calls and arrive at emergencies
Analyze service interruptions by reporting their frequency, duration, and the number of customers affected.
Investigate excavation damages by recording the number of damages caused during excavation activities and identifying cases where the utility or its contractors are responsible.
Count the number of leaks on gas mains and services, and the number of hazardous leaks, and identify the cause of leaks.
Natural Gas Working Group (NGWG)
The PUC responded to the 2020 gas service quality reports by creating a Natural Gas Working Group (NGWG). This group brought together representatives from gas utilities, the Minnesota Department of Commerce, the Minnesota Office of Pipeline Safety, and PUC staff. The NGWG explored methods to compare performance across utilities and standardize performance metrics for future reporting. Ultimately, the PUC adopted the NGWG's recommendations, including modifications that will guide future utility reports. The information was filed in CI-22-548.
Docket numbers
Reporting year | Xcel Energy | CenterPoint | Greater Minnesota Gas | Great Plains | Minnesota Energy Resources Co. |
2023 | 24-31 | 24-33 | 24-35 | 24-32 | 24-34 |
2022 | 23-77 | 23-79 | 23-81 | 23-78 | 23-80 |
2021 | 22-210 | 22-213 | 22-193 | 22-211 | 22-219 |
2020 | 21-301 | 21-303 | 21-304 | 21-300 | 21-313 |
2019 | 20-460 | 20-453 | 20-459 | 20-452 | 20-456 |
Agenda meeting about gas reliability
The PUC holds agenda meetings to make decisions on matter under consideration. To view an agenda meeting on gas reliability and infrastructure go here
Utility Complaint?
Are you experiencing issues with your natural gas service? Please contact the PUC’s Consumer Affairs Office for help. You can also call the Consumer Affairs Office at 651.296.0406 or 800.657.3782 or email at consumer.puc@state.mn.us.