Primary navigation

    Arrange interpreter access

    Before hiring an interpreter, we encourage you to ask the referral agency or freelance interpreter:

    1. Is the interpreter certified and qualified?
    2. Do the interpreters follow the Code of Professional Conduct?
    3. What are your rates? (Most interpreters charge a base rate and most referral agencies charge a referral fee.)

    When requesting an interpreter, be prepared to provide the following:

    • Name, address and phone number of a contact person for confirmation
    • Date and time interpreter is needed
    • Location
    • Estimated length of the session
    • Number of participants who are deaf/hard of hearing and their names
    • Type of situation
    • Payment procedures
    • Type of interpreter needed

    If you have concerns or complaints about an interpreter, please see the grievance against an interpreter.

    Fact sheets

    back to top