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Consumer Alert to Potential Utility Service Disconnection for the Mora, Pine City, and Rush City Areas
11/13/2020 1:39:56 PM
Will Seuffert
St. Paul, Minnesota — At its November 12, 2020 Agenda meeting, the Minnesota Public Utilities Commission granted permission to CenturyLink to discontinue wholesale services to KTF Telecom. As a result, KTF Telecom customers in the Mora, Pine City, and Rush City areas may lose service and should contact KTF Telecom to determine if they will be impacted. In the event of a disconnection, customers will need to find an alternate provider. This decision involves Commission regulated services only. Prior to discontinuing service, CenturyLink will issue a notice to known KTF Telecom customers giving consumers 30 days to find a new service provider. Costumers may also consult the Department of Commerce’s Telephone Service Provider list here.
Customers having trouble finding an alternative provider may contact Public Utilities Commission's Consumer Affairs Office (CAO) for assistance and mediation services. The CAO helps resolve disputes between customers and utility companies, contact at 651.296.0406, or 800.657.3782, or email at consumer.puc@state.mn.us.
About The Minnesota Public Utilities Commission regulates three cornerstone service industries in Minnesota's economy; electricity, natural gas and telephone. The Commission’s mission is to create and maintain a regulatory environment that ensures safe, adequate and efficient utility services at fair, reasonable rates consistent with State telecommunications and energy policies. It does so by providing independent, consistent, professional and comprehensive oversight and regulation of utility service providers. Learn more at mn.gov/puc
