9/29/2021 10:05:51 AM
St. Paul, Minnesota —The Minnesota Public Utilities Commission reminds Minnesotans that annual Cold Weather Rule protections start on October 1. Thanks to support from the Minnesota Legislature, these protections have been expanded to provide an additional four weeks of protections to ensure Minnesotans electric and natural gas service stays on throughout our cold winter months.
“The Cold Weather Rule is a critically important law that ensures Minnesotans don’t have their heat cut off in the cold winter months,” said Commission Chair Katie Sieben. “If you are having difficulties working with your utilities, please contact the Commission’s Consumer Affairs Office for assistance with Cold Weather Rule protections.”
Minnesota’s Cold Weather Rule protects people from having their heat shut off between October 1 to April 30. All electric and natural gas companies are required to offer this protection.
Under the Cold Weather Rule, customers who have a combined household income at or below 50 percent of the state median income are not required to pay more than 10 percent of their household income toward current and past heating bills. Additionally, all Minnesota residents who struggle to pay heating bills may be able to arrange a Cold Weather Rule payment plan and should contact their service provider for assistance.
To prevent heating disconnection or to reconnect service under the Cold Weather Rule, customers should first contact their utility to establish and maintain, or change, a monthly payment plan. The Cold Weather Rule does not apply to delivered fuels such as fuel oil, propane or wood. While a state law requires that propane distributors offer all customers a budget plan, Minnesotans who use these fuels are encouraged to contact the companies serving them to discuss payment options.
The Cold Weather Rule is administered by the Commission. The Commission’s Consumer Affairs Office is here to assist Minnesota residents keep the heat on. More information is available at our website, via email at firstname.lastname@example.org, or by calling the Consumer Affairs Office at 651-296-0406 or 800-657-3782.
The Minnesota Public Utilities Commission regulates three cornerstone service industries in Minnesota's economy; electricity, natural gas and telephone. The Commission’s mission is to create and maintain a regulatory environment that ensures safe, adequate and efficient utility services at fair, reasonable rates consistent with State telecommunications and energy policies. It does so by providing independent, consistent, professional and comprehensive oversight and regulation of utility service providers. Learn more at mn.gov/puc Please contact Tricia DeBleeckere, 651-201-2254 or email@example.com if you have any questions.