Efficiency Efforts To Serve You Better
1/12/2015 10:14:43 AM
Leo Campero
For the past five years Board members and staff have focused on improving the quality of our customer service. Some of these changes have been small, such as answering the phones thus decreasing the number of calls transferred to voicemail. Other changes have been big, such as taking the licensure process apart and redesigning from scratch thus eliminating wasteful steps. There are many more examples where we have implemented changes that have resulted in an improved experience for our stakeholders. Our team is committed to continuous process improvement. We are constantly looking for ways to make our processes easier, faster, and more efficient.
Recently the State of Minnesota embarked in a project to create an enterprise licensure system. The goal is a one-stop shop for all your licensure needs. The State issues hundreds of different types of licenses, therefore creating a statewide system that can be adopted by all agencies is an ambitious undertaking. This project is good news when it comes to the Minnesota Board of Psychology, the new system will help us serve you more effectively and more efficiently. The number one feature of the new system is that most, if not all of our processes will be online. Applications, renewals, verifications, complaints, etc. would all flow through the online portal. Such change would not only improve the experience for you, our stakeholder, but it will also accomplish many of our goals such as improved processing time, reduced use of paper, efficient allocation of human resources, increased access to public data, and more.
In the Summer of 2014, we were selected to be one of the pilot agencies to implement the new enterprise system. Change can be stressful and developing a licensure system from scratch is not easy. However, we have kept our sights aimed on future possibilities and how beneficial the new system will be for our stakeholders. The implementation project began in the Fall of 2014. We have been working on over-drive creating this new system and we cant wait for our stakeholders to begin using it. Here are few of the different ways the new system will positively impact you:
Public:
Increased access to agency data
Online provider search
Online complaints submission
Applicants:
Submit and track application progress online
Faster submission and deficiencies correction
Faster overall turnaround time
Licensees:
Online license renewal = less late fees
Online license verification
The project is moving quickly. At the time of publication the licensure application is 90% complete, guest licensure application is 98% complete, and back office complaints processing is scheduled for launch. Our goal is to launch the licensure, continuing education and remaining components in the coming months. We look forward to using this new tool. Stay tuned for more information.
