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Strategic Plan 2012



Vision

Overarching vision ideas: Customer-centric; Accountability and quality measurement

  • Community is equipped with knowledge and skills to carry out the mission
    • Continuous training for both board and staff
    • Best available resources (hardware, software, etc.)
    • Professional development plans for staff
    • Board member training and mentorship
    • Board assessment of its collective performance
    • Knowledge about emerging issues among board and staff

  • Internal cohesive community
    • Respectful communication
    • Coordination and collaboration within the community: within staff, within the Board, and between board and staff
    • Clear delineation of roles and contributions
    • Clearly defined processes; manuals
    • Awareness of community best practices, whether were able to achieve them or not
    • Celebration of successes

  • Continuously improving, positive and balanced outreach and reputation
    • Increased educational seminars in licensure and regulation
    • Balance between education and regulation
    • Positive reputation among licensees and the public at large

  • Continuous improvement toward excellence in the profession is encouraged
    • Brief summary statements
    • Board provides referrals to appropriate resources
    • The Board promotes this [vision element] in institutional educational settings and educational conferences
    • We disseminate knowledge about the rules and process
    • We incorporate high standards into rule-making

  • Strong stakeholder relationships advance Boards mission throughout MN
    • We know who our stakeholders are:
      • Public
      • Licensees
      • MPA
      • Educational institutions
      • Consumers
    • We communicate effectively with stakeholders
    • The Board exhibits cultural awareness
    • Strategic partnering with stakeholders

  • Innovative use of technology advances efficient processes
    • Expanded online services
    • Computerized examination
    • Automated workflow process
    • Streaming public meetings (or post on website)
    • Better use of, more user-friendly website
    • Electronic education materials

Strategies

  • First two steps of every strategy
    • Consistency: alignment between mission, values, vision and what we do
    • Research best practices for regulatory bodies
      • Look at what other health licensing boards and other state agencies do, and benchmark our work
      • Same for other psychology boards and ASPPB

  • Continue to analyze the organization and allocate resources according to mission and vision
    • Brainstormed ideas
      • Analyze the organizational chart
      • Organizational analysis
      • Utilize skills appropriately
      • Analyze position descriptions
      • Review work process for licensure, complaints, for simplification
      • Review workload/responsibility allocation
      • Analysis of current processes and procedures (in particular in comparison to peer organizations, etc.)
      • Research and development of technological process (what others are doing, what we can do, where we can go and want to)
      • Analyze budget
      • Resources allocated to realistically make change possible; i.e. $, time, personnel

  • Improve and maintain communication internally and externally
    • Brainstormed ideas
      • Communication how well do we communicate?
      • Use RACI to see how better to communicate
      • Apply MBTI

  • Ensure continued professional development
    • Brainstormed ideas
      • Staff training
      • Training of staff keeping all staff informed of changes
      • Continuous diversity training of staff and members
      • Educate ourselves about rules changes

  • Use technology effectively

  • Define and build connections with stakeholders
    • Brainstormed ideas
      • Define stakeholders, our relationships and accountability (RACI)
      • Reach out to stakeholders
      • Licensee involvement (use website, etc.)
      • Communicate with stakeholders (about processes, changes, etc.)
      • Communication plans for different stakeholder groups

Note: RACI is a roles and responsibilities matrix tool that establishes major decisions/actions taken by an organization, and for each role in the organization, who is Responsible, Accountable/Approver, Consulted, and Informed.

  • Educate stakeholders
    • Brainstormed ideas
      • CE conference for licensees
      • Get rules into effect. Educate licensees on changes.



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