Conflict Management Design

Conflict management involves creating systematic approaches to preventing, managing, and resolving conflict in organizations, and may include setting up policies, developing conflict resolution options, communicating about options to employees, and other tactics. While conflict is an inevitable part of organizational life, many organizations do not have processes and systems in place to address conflict early or effectively. 

In June 2026, OCDR helped Minnesota Management and Budget launch a new training series, "Conflict Lab," for managers, Assistant Commissioners and Commissioners that helps leaders learn conflict management micro-skills. Feedback has been very positive. Although Conflict Lab is a small piece of the conflict management puzzle, the overarching goal is to help state leaders create conflict-resilient workplaces that support more effective work outcomes..

For more information on conflict management systems, see the Organizational Conflict Management section of our Problem-Solving Toolkit.