Conflict can be defined simply as any place two or more people are stuck. Conflict is often perceived as negative, but it presents an enormous opportunity to transform and deepen relationships.

Communication challenges are part of most, if not all, conflicts. Slowing down, listening well, treating others with empathy and humility, and being open to new possibilities will create faster and longer-lasting resolution of conflict.

Conflict can occur anywhere two or more parties disagree, therefore all organizations experience conflict. Organizational conflict management systems need to include a variety of tools, resources, and processes to effectively address workplace conflict over the long-term.

Collaborative-problem solving is a systematic approach for people with different views and interests to find workable shared solutions to complex challenges. All collaborative processes need to be open, inclusive, and have a high-level of support to be effective.

Public engagement involves the intentional effort to facilitate meaningful dialogue with the public and specific communities in policy and program work. Taking the time to develop trusting, collaborative relationships over the long-term is key.

“Bridging” describes efforts to create meaningful connection across many kinds of difference. Research shows a majority of Americans are concerned about social division and toxic polarization. Organizations across the country are attempting to address these divides.

Restorative practices (RP) and restorative justice (RJ) are ways of resolving differences, repairing harm, creating accountability, and deepening human relationships. These approaches to preventing and resolving conflict are increasingly used across a range of fields, like education and juvenile justice.

Treating people with dignity and respect and being cognizant of different worldviews and experiences helps groups reduce conflict and foster collaboration. Using a DEAI-informed approach is important for addressing conflict effectively.

There are a wide variety of careers in conflict resolution and many education, experience, and career pathways leading into the field. Look at these FAQs to find out where you may fit!