Training and Capacity-Building

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How does OCDR support organizations using training and capacity-building?

The Office of Collaboration and Dispute Resolution builds organizational capacity to manage conflict by delivering training and customized workshops. We work with various public sector organizations including state agencies, boards and commissions, local governments, and Tribal governments. Additionally, OCDR can partner with organizations to assess and design systems and processes that build internal capacity to manage conflict. Since 2023, 95% or more of OCDR's training participants are satisfied with our training and would recommend them to others.

Trainings

• Leading Well in Complex Times - 60 - 90 minute presentation and facilitated discussion

  Description: Public servants in local government are facing new challenges in their roles compared to even a few years ago. The pace of change can leave public servants feeling stressed, overwhelmed, and filled with new questions and concerns. The Office of Collaboration and Dispute Resolution (OCDR) will present recent research about the changing landscape of public service and facilitate a discussion where participants share experiences, lessons learned, and strategies with each other. This training and facilitated discussion will focus on: 1) data on trust in government, political polarization, and stress levels in the population; and 2) small group discussion on working in this complex environment.

• Skills for Transforming Conflict - 90 minute to 3.5 hour training

  Description: Dealing with conflict constructively is an essential skill in today’s world. Avoidance and compromise aren’t the only options. This training will be a mix of presentations, small-group activities, and reflection focused on: 1) Understanding conflict: what it is, why we need it, and how to work with it; 2) Problem-solving mindset; 3) Understanding positions and interests; and 4) Communication skills for addressing conflict.

• Collaborative Problem Solving Workshop - full-day training

  Description: When stakes are high and groups are not aligned, it can be hard to find a way forward. Collaborative problem-solving (CPS) is a structured process that helps parties build common ground and consensus on tough issues. This workshop will be a mix of presentation, small-group activities, and reflection focused on: 1) fundamentals of CPS; 2) designing collaborative processes; 3) a toolkit of approaches and strategies that you can mix and match for different scenarios.

• Public engagement and other customized trainings

OCDR can design trainings that meet a variety of needs. Contact us for more information.