Spot the signs: How to identify legitimate utility workers and avoid scams

Protecting your home and personal information starts with knowing who is truly at your door. While utility employees and authorized contractors frequently perform essential maintenance, imposters may use these roles as a cover to gain access to your property or sensitive data. By understanding standard identification protocols – such as official uniforms, photo IDs, and scheduled appointments – you can confidently distinguish between a genuine service visit and a potential scam. 

Utility identification  

Utility customers should be aware of how to identify legitimate utility workers and contractors and how to avoid potential imposters. 

Utility workers and authorized contractors who visit your home should be clearly identifiable. They typically wear a uniform and carry a company-issued photo ID badge. Their vehicles are usually marked with the utility or contractor’s name and logo. 

If someone comes to your home asking for access or asking you to come outside, keep the following in mind: 

  • Utility employees and contractors will not demand immediate access to your home. In many cases, they only need access to a meter, which is often located outside or in a side or back yard. 

  • If there is a legitimate reason for a utility worker to enter your home (such as a safety check or inspection), this is usually scheduled in advance with the customer. 

  • You have the right to ask for identification and to verify the person’s identity before allowing them access to your property. 

If you are unsure whether someone at your door is a legitimate utility worker or contractor, contact your utility company directly using the phone number on your bill or the company’s official website. Do not use a phone number provided by the person at your door. 

If you believe someone is impersonating a utility worker or you feel unsafe, contact local law enforcement immediately by calling 9-1-1. 

Phone scams 

Beware of scams impersonating the Minnesota Public Utilities Commission 

The Minnesota Public Utilities Commission is aware of scam activities where individuals or organizations falsely claim to represent the PUC. These scams may involve fraudulent phone calls, emails, or notices offering utility bill discounts to sign up for services, attempting to collect payments or obtain sensitive information. 

The PUC will never offer bill discounts, threaten service disconnection, request payments or ask for your banking or credit card information. Stay informed and stay safe.