At OCDR, we define collaborative problem-solving as a systematic approach for people with different views and interests to find workable shared solutions to complex challenges. We use a five-step collaborative problem-solving model to guide our process, and tailor our approach to the unique needs of the parties involved and the issue area.
Collaborative processes can take many forms. and no two collaborative processes look exactly alike. A collaborative process may involve a wide range of activities from joint fact-finding and developing policy recommendations, to field trips and community dialogues. Collaborative process design involves intentionally designing a problem-solving process so it meets the needs of all parties. The design process may require a few meetings, or it may take weeks and involve input from all parties on how they would like to structure the initiative. Figuring out how to structure a collaborative initiative is called the design process.
Collaborative processes need to be open, inclusive and have high-level support to be effective. A convener and/or a sponsor may help ensure a collaborative process meets these criteria. A third-party neutral or facilitator might be involved when the conflict is complex and includes many stakeholders with divergent perspectives.
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