Problem-Solving Toolkit

OCDR resources in the Problem-Solving Toolkit modules are free and can be used by anyone. OCDR appreciates attribution and linking back to our website when resources are shared. Each document includes a ‘last updated’ date and a document number. You will find the most recent versions of OCDR's Toolkit resources by clicking on the modules below.

Three blocks where two people featured on outer blocks and a hand turning a block from an X to a conversation bubble

Understanding Conflict

Conflict can be defined simply as any place two or more people are stuck. Conflict is often perceived as negative, but it presents an enormous opportunity to transform and deepen relationships.

Two wooden conversation blocks, one reading difficult and one reading conversation

Communication for Understanding

Communication challenges are part of most, if not all, conflicts. Slowing down, listening well, treating others with empathy and humility, and being open to new possibilities will create faster and longer-lasting resolution of conflict.

Organizational Conflict Management

Conflict can occur anywhere two or more parties disagree, therefore all organizations experience conflict. Organizational conflict management systems need to include a variety of tools, resources, and processes to effectively address workplace conflict over the long-term.

Three wooden blocks, two of profiles and one with lightbulb on top

Collaborative Process Design

Collaborative-problem solving is a systematic approach for people with different views and interests to find workable shared solutions to complex challenges. All collaborative processes need to be open, inclusive, and have a high-level of support to be effective.

Public Engagement

Public engagement involves the intentional effort to facilitate meaningful dialogue with the public and specific communities in policy and program work. Taking the time to develop trusting, collaborative relationships over the long-term is key.

Two graphic profiles, one thinking and one with X symbolizing not listening

Bridging and Polarization

“Bridging” describes efforts to create meaningful connection across many kinds of difference. Research shows a majority of Americans are concerned about social division and toxic polarization. Organizations across the country are attempting to address these divides.

Circle of diverse group of people putting their hands in the middle of the huddle

Restorative Practices

Restorative practices (RP) and restorative justice (RJ) are ways of resolving differences, repairing harm, creating accountability, and deepening human relationships. These approaches to preventing and resolving conflict are increasingly used across a range of fields, like education and juvenile justice.

Group of people from diverse age, race, gender and religious backgrounds

Diversity, Equity, Accessability, and Inclusion

Treating people with dignity and respect and being cognizant of different worldviews and experiences helps groups reduce conflict and foster collaboration. Using a DEAI-informed approach is important for addressing conflict effectively.

Group of people sitting in a circle, with one person explaining something with hand gestures

Careers in Conflict Resolution

There are a wide variety of careers in conflict resolution and many education, experience, and career pathways leading into the field. Look at these FAQs to find out where you may fit!