Consumer Support -
We Can Help You
The Minnesota Public Utilities Commission’s Consumer Affairs Office (CAO) assist consumers with complaints on energy and telecommunications utility services, service quality, billing problems, and service disconnections and reconnections. The CAO researches and responds to inquiries or questions about utility services and the regulatory environment. The CAO works with the public in receiving and efiling comments related to Commission dockets and is responsible for administering enrollment in the state’s Telephone Assistance Plan (TAP) and the federal Lifeline program.
Beware of scams impersonating the Minnesota Public Utilities Commission
The Minnesota Public Utilities Commission is aware of scam activities where individuals or organizations falsely claim to represent the PUC. These scams may involve fraudulent phone calls, emails, or notices offering utility bill discounts to sign up for services, attempting to collect payments or obtain sensitive information.
The PUC will never offer bill discounts, threaten service disconnection, request payments or ask for your banking or credit card information. Stay informed and stay safe.
Click here on how to report potential scams.
