Consumer Support -
We Can Help You
The Minnesota Public Utilities Commission’s Consumer Affairs Office (CAO) assist consumers with complaints on energy and telecommunications utility services, service quality, billing problems, and service disconnections and reconnections. The CAO researches and responds to inquiries or questions about utility services and the regulatory environment. The CAO works with the public in receiving and efiling comments related to Commission dockets and is responsible for administering enrollment in the state’s Telephone Assistance Plan (TAP), the federal Lifeline program and the federal Affordable Connectivity Program (ACP).