By law, the Commission was required to establish reliability and service standard reporting for these three electric utilities. These reporting requirements were established by rule, Chapter 7826, https://www.revisor.mn.gov/rules/7826/.The reports cover topics such as outages and call center times, and are reported for the previous calendar year. The Commission reviews these reports at an agenda meeting each year to ensure utilities keep providing adequate service to their customers.
| Electric Utility | 2019 Docket | 2020 Docket | 2021 Docket |
| Xcel Energy | 19-261 | 20-406 | 21-237 |
| Minnesota Power | 19-260 | 20-404 | 21-230 |
| Otter Tail Power | 19-254 | 20-401 | 21-225 |
In 2019, the Commission required the three utilities to develop webpages with a shorter summary of its electric service quality reporting information, for persons who may not want to review the entire report filed with the Commission but would like an overview. (Links when available).
Although there is no state law requiring service standards for gas utilities, the Commission determined it was important to establish standards for investor owned natural gas utilities. The reports include information such as customer call center response times, service interruptions, emergency response times, and customer complaints.
| Gas Utility | 2019 Docket | 2020 Docket | 2021 Docket |
| Center Point Energy | 19-300 | 20-453 | 21-303 |
| MERC | 19-303 | 20-456 | 21-313 |
| Xcel Energy | 19-305 | 20-460 | 21-301 |
| Great Plains | 19-280 | 20-452 | 21-300 |
| Greater Minnesota Gas | 19-304 | 20-459 | 21-304 |
The Minnesota Office of Pipeline Safety also regulates certain aspects of natural gas utility service. https://dps.mn.gov/divisions/ops/Pages/default.aspx
