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Reliability & Service Standards

Electric Investor Owned Utilities (Xcel, Minnesota Power, Otter Tail Power)

By law, the Commission was required to establish reliability and service standard reporting for these three electric utilities. These reporting requirements were established by rule, Chapter 7826, reports cover topics such as outages and call center times, and are reported for the previous calendar year. The Commission reviews these reports at an agenda meeting each year to ensure utilities keep providing adequate service to their customers. 

Docket Numbers

Docket Number by Year Data Were Filed
Electric Utility 2023    2022 2021 2020 2019
Xcel Energy 23-73 22-162 21-237 20-406 19-261
Minnesota Power 23-75 22-163 21-230 20-404 19-260
Otter Tail Power 23-76 22-159 21-225 20-401 19-254

In 2019, the Commission required the three utilities to develop webpages with a shorter summary of its electric service quality reporting information, for persons who may not want to review the entire report filed with the Commission but would like an overview. Reports available on utility websites.

Gas Utilities (CenterPoint Energy, MERC, Great Plains, Xcel Energy, Greater Minnesota Gas)

Although there is no state law requiring service standards for gas utilities, the Commission determined it was important to establish standards for investor owned natural gas utilities. The reports include information such as customer call center response times, service interruptions, emergency response times, and customer complaints.

Docket Numbers

Docket Number by Year Data Were Filed
Gas Utility 2023 2022 2021 2020 2019
Xcel Energy (gas) 23-77 22-210 21-301 20-460 19-305
CenterPoint Energy 23-79 22-213 21-303 20-453 19-300
MERC 23-80 22-219 21-313 20-456 19-303
Greater Minnesota Gas 23-81 22-193 21-304 20-459 19-304
Great Plains 23-78 22-211 21-300 20-452 19-280

The Minnesota Office of Pipeline Safety also regulates certain aspects of natural gas utility service. 

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