Reliability & Service Standards
Electric Investor Owned Utilities (Xcel, Minnesota Power, Ottertail Power)
By law, the Commission was required to establish reliability and service standard reporting for these three electric utilities. These reporting requirements were established by rule, Chapter 7826, https://www.revisor.mn.gov/rules/7826/.The reports cover topics such as outages and call center times, and are reported for the previous calendar year. The Commission reviews these reports at an agenda meeting each year to ensure utilities keep providing adequate service to their customers.
|Otter Tail Power
In 2019, the Commission required the three utilities to develop webpages with a shorter summary of its electric service quality reporting information, for persons who may not want to review the entire report filed with the Commission but would like an overview. (Links when available).
Gas Utilities (CenterPoint Energy, MERC, Great Plains, Xcel Energy, Greater Minnesota Gas)
Although there is no state law requiring service standards for gas utilities, the Commission determined it was important to establish standards for investor owned natural gas utilities. The reports include information such as customer call center response times, service interruptions, emergency response times, and customer complaints.
|Center Point Energy
|Greater Minnesota Gas
The Minnesota Office of Pipeline Safety also regulates certain aspects of natural gas utility service. https://dps.mn.gov/divisions/ops/Pages/default.aspx