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About Us

Our Mission

Our mission is to ensure that children and families are protected by law in all child placement proceedings conducted by public and private agencies.

The Office of Ombudsperson for Families is an independent state agency.There are four ombudspersons working with four different communities of color. Each Ombudsperson works independently from but in collaboration with each of the following groups: 

The Office of Ombudsperson for Families was created in 1991 by the state legislature to provide a fair, neutral and transparent environment between state and county agencies and families of color in Minnesota. We strengthen family connections through child welfare redesign that creates racial equity in services, and improves outcomes of all children of color. 

An Ombudsman is an independent government official responsible for reviewing government and government regulated agencies in an effort to ensure that their practices are fair, reasonable and appropriate. To do this, the ombudsman: 

  • Receives complaints
  • Reviews
  • Investigates and if appropriate
  • Makes recommendations to remedy the complaints

In Minnesota, our legislature listens to citizens’ concerns. To address their concerns specialized ombudsman programs help those citizens experiencing confusion, unfairness, or non-responsiveness from government agencies or programs. These programs offer free-of-charge, confidential assistance to citizens faced with these situations. 

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