What is an Ombudsperson?
An ombudsperson is a neutral and independent official who reviews government agency practices to ensure that they are fair and reasonable. To do this, the ombudsman receives complaints from parents, families, or the public, reviews, investigates, and if appropriate, makes recommendations to remedy the complaints.
What an Ombudsperson can do:
- answer questions;
- conduct investigations;
- review policies and procedures;
- recommend changes;
- offer information and referrals;
- advocate for equity, fairness, and transparency;
- discuss complaints in confidence;
- mediate a settlement or recommend a resolution;
- issue reports.
What an Ombudsperson can't do:
- litigate;
- join as a party, or participant;
- handle family law matters (divorce, custody, child support, visitation);
- order a court, agency, or other entity to make a change;
- accept every complaint;
- satisfy every complainant;
- make binding, or punitive recommendations.
I need to submit a complaint:
Know Your Rights
Immigration Resources from Immigrant Law Center of Minnesota
The Immigrant Law Center of Minnesota has compiled the following resources to help assist immigrants, refugees, advocates, and organizers in knowing your rights, preparing for the future, and meeting basic needs.
Support for ICE Raids
Community support resources for those experiencing ICE raids.
Refugee and Immigrant Helpline
The Refugee and Immigrant Helpline is a new service that connects callers to information, resources and supports in communities across Minnesota. You can reach the helpline by calling 1-800-814-4806, or by emailing DHS.RPO.Helpline@state.mn.us.