How can the Office of Ombudsperson for Families help me?
How We Can Help
The Office of Ombudsperson for Families can help you with these situations:
- Child Protection matters
- Child out-of-home placements
- Foster care issues
- Social Service Issues (within ACTIVE child protection matters)
- delays in service or lack of services provided
- failure to provide interpreters during social service intake, investigations, meetings, court appearances, etc.
- unjust or discriminatory treatment by child protection services
When can you contact us?
To file a complaint:
There is no charge for our services.
File a complaint online
When completing a complaint form, be ready to give the following:
- your name, address with city and state, and telephone number,
- a description of your situation,
- names and dates of birth of children involved in the case,
- names and contact information of social workers and other agencies or service providers.
We will keep your questions and complaints confidential, although we may have to discuss your case with agency officials to resolve your situation.
Phone hours:
Monday - Friday: 8:30am – 4:30pm
*
In-person meetings are by appointment only.*
American Indian or Alaska Native Children
If you have a case involving a child who may have American Indian or Alaska Native heritage, do not complete the OBFF intake form. Contact the Office of Ombudsperson for American Indian Families: intake.oaif@state.mn.us or call: 651-643-2523.
If you require or feel more comfortable discussing your problem in a language other than English, an interpreter will be provided upon request. | Si necesita o se siente más cómodo hablando de su problema en un idioma que no sea el inglés, se le proporcionará un intérprete si lo solicita. | Haddii aad u baahato ama aad dareento in aad dhibkaaga kaga hadasho luuqad aan Ingiriisi ahayn, turjubaan ayaa lagu siin doonaa marka la codsado. | Yog tias koj xav tau lossis xav tias yooj yim tham txog koj qhov teeb meem ua hom lus uas tsis yog lus Askiv, tus neeg txhais lus yuav raug muab rau thaum thov. | Yesli vam neobkhodimo ili vam udobneye obsudit' vashu problemu na drugom yazyke, krome angliyskogo, po zaprosu vam budet predostavlen perevodchik.
