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Consumer Mediators

The Public Utilities Commission's Consumer Affairs Office (CAO) consumer mediation team can help you resolve a dispute between you and your utility company or can help you find answers to questions about utilities, rates, regulatory issues or concerns.

The CAO team is available Monday through Friday between 8:00 AM and 4:30 PM.

  • Pa Stelzner, Consumer Mediator

  • John Dybvig, Consumer Mediator

  • Tracie Bangert, Consumer Mediator  

  • Anne Thom, CAO Supervisor

The CAO can be reached by e-mail at consumer.puc@state.mn.us or by phone at 651-296-0406, 1-800-657-3782.

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