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Emotional Intelligence

“Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” – Viktor E. Frankl

Emotional intelligence is the ability to express and act upon our empathy through the awareness and understanding of ourselves and others.  Emotional intelligence helps us foster interpersonal relationships. It is an exceptionally nuanced topic, as everyone has a unique way of expressing themselves. Patience with yourself and others, keeping an open mind, and assuming the best will help you develop your emotional intelligence. 

Permission to Feel

Serving Minnesota is emotional work. Our disappointment reflects the hope we have for our work. Our frustration can inspire us to try again. Our stress is a signal to ask for help and take time for self-care.

Expressing emotional intelligence in the workplace means allowing yourself and others to feel. You would be missing out on a key part of yourself – and a key part of the people you work with  if feelings were completely suppressed in the workplace. 

Know What You’re Telling People

You can practice emotional intelligence by checking in on yourself: 

  • What are my hands doing?
  • How fast is my heart beating?
  • How loudly am I speaking?
  • Is there tension in my brow, or jaw?
  • Do I know how I feel right now?

Questions like these will help you address your emotions and navigate misunderstandings. 

Give People a Break

Emotional intelligence can take a lifetime to master; have patience with others and yourself! 

  • Try not to dismiss a relationship because of a few social faux paus or speech slips. 
  • Check-in with yourself to ensure your expression is intentional. 
  • Assume positive intent when someone acts unexpectedly or struggles to express themselves.
  • Own your impact when you learn you’ve affected someone in a negative or harmful way. 
  • Realize that other people may express empathy and understand each other in different ways. 
  • Approach misunderstandings with curiosity, respect, and empathy. 
  • Try to take it as a compliment (or, at the very least, a learning opportunity) when someone asks about your behavior. Questions are one way someone can invest in their relationship with you! 

Resources from the Enterprise  

Connect with Resolve EAP to discuss your service options, such as training or presentations for your team.

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