Our office is not able to provide applicants with copies of the background check their board has performed on them. If you would like to request a copy of the Minnesota portion only, you may inquire with your board directly, but they are not legally required to provide that and it may only be available for a limited time after your background check is completed.
The federal portion of the Criminal History Record Information (CHRI) resulting from the CBC is not accessible to applicants through the Board. Applicants may only request access to the federal portion by making a request to the FBI. This process takes approximately 10–12 weeks.
Visit the FBI’s website for information about how to obtain the FBI portion of the report: https://www.fbi.gov/services/cjis/identity-history-summary-checks
No. The licensure CBC report we receive is a single purpose document. That means that it can’t be used for any other purpose.
Our office is only able to provide services for licensure with one of the Minnesota Health Related Licensing Boards.
The CBC required for licensure with one of the Minnesota Health Related Licensing Boards must be completed for that purpose; a new CBC, run based on a new set of fingerprints, must be completed. You cannot use a prior CBC, nor can you use the CBC completed for Minnesota licensure for any other purpose.
Each board has their own processes and requirements. Please check with the Board to determine what is required.
There has been much confusion over this requirement as it relates to applications for licensure by exam with the Board of Nursing. The CBC is not a requirement for taking the exam. However, you should keep in mind that the CBC is a requirement for licensure. If you take the exam before you complete the CBC, once you receive your exam results the license may be held up waiting for the CBC results. Therefore, though it is not a requirement for the exam, it is a good idea to complete the CBC sooner rather than later.
You have several options for fingerprinting. If you are in the Twin Cities area or will be visiting the area, we recommend that you make an appointment at the CBCP. The Bureau of Criminal Apprehension (BCA) is also a good alternative, especially if your schedule changes on short notice. If you are not able to access either of these options, you may have your fingerprints taken locally.
We recommend contacting your local law enforcement office. They may be able to provide fingerprinting service or have recommendations for reputable private fingerprinting services. If you opt to have your fingerprints taken anywhere other than the CBCP or BCA, prior to your appointment confirm that the provider uses the FD-258 cards with the Privacy Act Statement on the back of the card. If they do not use the FD-258 or they have an older version that does not contain the Privacy Act Statement, contact the CBCP to request a hard copy fingerprint card to take with you to your appointment.
Certainly. If you drop them off during our regular business hours (generally between 8:00 AM–4:30 PM), we will be happy to review them before you leave the office. However, if you drop them off during any of our non-service hours (daily 12:00–1:00 PM and 2:00–3:00 PM, as well as Monday 9:00–10:00 AM and Wednesday 1:00–2:00 PM), we ask that you place them in an envelope and slide them under the door.
If you haven't received the introductory email from our office (sent from the address email@example.com), there are two main reasons. First, your application may not yet be active with your board. If your fees are not fully paid, or if there is another issue with your application, your board would not have sent the CBC request to our office yet. Second, your application may be active but with an incorrect email address on file. Please contact your board directly and inquire whether your application is complete, and if so double-check that your email address on file is spelled correctly and is an address to which you have access. If there are no issues at that end, and your application was submitted within the last month, you should check your spam or junk folder for the address on file. If you still cannot locate your introductory email, please contact our office by email with your name, date of birth, and the board to which you're applying; we should be able to locate your request and resend the email.
Once the fingerprints have been transmitted, you will not need to do anything else until our office contacts you again. In most cases, we will receive your report back in response to the transmission, and our office will deliver that to your board; your board will review the report and either contact you for clarification or else mark the CBC requirement completed on your application (visible online for boards which have a dynamic online application system). If your next status update from our office indicates that your report was delivered, you will not need to submit any more materials to our office and all further processes related to your application will be handled by your board directly. There is a small chance that the FBI will indicate that the fingerprints submitted were of insufficient quality for the check to be completed; if that is the case, our office will contact you by email to notify you and explain your next steps.
Yes. If you know your fingerprints have often been rejected by the FBI in the past, or you are having ink fingerprints taken and you are in a location where it is difficult to send or receive mail, you may want to submit two sets of fingerprints. In this case, you will need to complete a separate Identity Verification Form (Form 3) for each set of fingerprints. You will be mailing in one each of the two consent forms (Form 1 and Form 2), two fingerprints cards (both must still be taken on current-version FD-258 cards), and two Form 3s, one each completed, signed, and dated at the time of fingerprinting by both you and the person taking your fingerprints. Photocopies are not acceptable, even if the two sets of fingerprints are taken on the same date by the same technician. We recommend that you paperclip the backup set separately from your other materials and indicate with a note that it is intended as a backup.
In most cases, this is a good idea, where possible. In particular, if your first set of fingerprints were taken with ink, and you are able to go to a location offering digital ("LiveScan") fingerprinting instead, in many cases just the higher-quality fingerprinting technique can result in sufficient prints. We also strongly recommend you follow our Tips for Improving Fingerprint Quality guidelines (pdf, video). If your first set of fingerprints were taken digitally, or you do not have access to a different fingerprint location, the best recommendation may be just to submit your second set as quickly as possible. Minnesota statute requires we attempt with two separate sets of fingerprints, but if those are both rejected by the FBI we can proceed with an alternative criminal history search.
Fingerprinting can be completed in any state or country, so long as the appropriate identity verification paperwork (provided at the time of application) is completed at the time of fingerprinting, and the appropriate type of card is used (available from our office by mail if the local office does not have them on hand).
The email sent to you in this situation outlines your next steps. First, you should contact your board to make sure there were no issues with your application. If the board indicates that your application was in process and the request sent to our office at least one day ago, please contact us by email and provide your name, date of birth, the board to which you've applied, and the email address on file with your board. This will help us locate your request. If there are other issues with your application (a pending fee, additional information required by your board, etc.), we will still be able to use your materials so long as those issues are addressed within seven days of the emailed notification. You should receive the introductory email from our office on the business day following completion of your application; contact us immediately and mention the specific weekday on which we sent the previous notification. If you do not contact us, the materials previously sent will still not be retained for longer than seven days and you will need to resubmit your fingerprints and paperwork. After you contact us and we have located your previously received materials, you will receive a follow-up status update by email indicating that we have reviewed your materials, either indicating that we've transmitted them or that there were other issues you will need to address before the background check process can be initiated.
There are two points in the process when the fingerprints may be deemed as unacceptable. First, if there is a problem with the fingerprint card or the Identity Verification Form (Form 3), the CBCP will determine they cannot be used. In this case, they are not “rejected” per se, but cannot be used for failure to comply. Most often, Form 3 and/or the fingerprint card are missing signatures or appear to not have been signed at the time the fingerprints were taken.
When fingerprints are rejected by the FBI, there were no compliance issues with the materials sent to the CBCP office, so the prints were transmitted to the BCA and the FBI, but they have been deemed by the FBI to be “unclassifiable.” If your fingerprints are rejected by the FBI, the law in Minnesota requires that we attempt with at least one new set off fingerprints; typically, even if the second set is also rejected, you will not be required to submit a third set as an alternative criminal history search can be completed.
This answer depends on what the nature of the problem was with the first set of prints. If you submitted prints to the CBCP but there was a problem relating to the compliance with the forms or the card, you will be asked to send another set of fingerprints. For example, if the fingerprint card was not filled out properly or the date on the card doesn’t match the signature date on Form 3, you will be asked to submit a new Form 3 and fingerprint card. If there continue to be issues, this may happen repeatedly, as we will not be able to transmit your fingerprints until we receive a set with no compliance issues.
If the FBI rejects the fingerprints provided as being unclassifiable or too light to classify, the law requires you send in additional prints. According to Minn. Stat. §214.075, you must have two sets of prints rejected before the CBC can be completed using an alternative to fingerprints.
There are several things that can slow down the process. First, if you submit a fingerprint card to the CBCP, they are processed in the order they are received. During high volume months (e.g., May), it can take up to ten days to process and transmit the card. After the card has been transmitted, it usually takes only two to three weeks to receive the results. However, sometimes it can take longer. If there is a problem with the print quality, the process may have to be repeated or an alternative search may need to be performed. This can increase the time to two to three months. The best way to avoid delays are to follow the tips for improving fingerprint quality, plan ahead (don’t wait until the last minute), and make sure you provide high quality prints and follow the instructions.
The CBC process isn’t like placing an order for an identical item online. There are several variables that may affect the time it takes to get the results. Fingerprint quality, for one; low quality prints may take longer to receive a result. When and how the prints are received in the CBCP office could also impact the timing: If you had the prints taken in the CBCP office on the same day, they would be transmitted at roughly the same time. However, if you both mailed cards to CBCP, if one of them was sent by overnight mail and the other standard mail, they would have been processed on different days. Even if they were received on the same day, if it was a particularly heavy mail day they not have been transmitted on the same day. Once they are transmitted, the BCA and FBI may each complete their portions of the CBC at different rates, depending on their staffing, distribution of processes, and response time of governmental agencies with which they may need to communicate. On any given day, our office receives results back for requests transmitted at a wide range of times, while other requests transmitted at those times may not have been completed. If it hasn't been three weeks since your materials were transmitted (when you received the status update email from our office), we will not be able to request status information from the BCA.
Instructions for scheduling an appointment with the CBCP and finding alternative locations for fingerprinting are found on the CBCP website. Click here. Please note that the CBCP office cannot schedule an appointment for you at any location other than our office in Minneapolis. Please contact other locations directly.
Yes, if you both have currently active applications with the Minnesota Health Licensing Boards. When you contact us, provide both full names (spelling out the last names), the Board or Boards to which you've applied, and a variety of options for available times. As much as possible, we will attempt to schedule you with immediately adjacent appointments, but during busy times of year this may not always be possible. Appointment confirmations will be sent to each of you individually; you will need to confirm with your friend when you will both need to arrive. If we have trouble locating an active CBC request for one of you, or issues with scheduling, we will notify the person who contacted us.
The CBCP office is located in Minneapolis. We do not have any additional locations.
Our office does not make any same-day appointments and we cannot take walk-in appointments at our location. If you need a same-day appointment, we recommend you contact the BCA.
Yes. We encourage applicants visiting from outside the Twin Cities metro area to contact us as far in advance as possible to schedule their appointment, as our calendar may be full on short notice. (If you are visiting the area and have only just realized you need to complete a CBC, we recommend visiting the BCA instead, as their schedule may be more flexible.) Please mention in your appointment request that you are an applicant visiting from out of town, so we will be able to prioritize finding an appointment time that works for you while you are visiting.
Please do notify us, so our office can update that in our system, but in most cases this is due to an error in the spelling of your name in the initial CBC request from your board. If you see an issue with your name in your appointment confirmation, and you have not recently changed your name as listed in your application with your board, please contact your board directly and confirm or correct the spelling. Our office receives automated nightly updates from many boards, so even if you tell us about the error, if you do not update your board as well our database may automatically revert to the spelling with the error.
Contact the CBCP and request a fingerprint card. Include the following information: your name (spell your last name if you leave a voice mail), the board you are applying to, and the address for mailing the card. If you know the place where your prints will be taken uses ink instead of digital printing, leave that information as well as a request that two cards be sent. When submitting ink prints, a second set allows the CBCP to choose the better of the two.
All ORI numbers are listed on page 3 of the fingerprint packet below the sample FD-258 card. You can also find the ORI numbers on the CBC website.
Cross out the printed ORI and write the correct one in that space. If there isn’t room in that space, you can use any of the other unused fields. Write ORI and then the ORI number.
When we send fingerprint cards, some of them contain the Board name and address in the ORI field. However, this isn’t a requirement. If you are adding the ORI, you don’t have to include anything else identifying the Board.
Employer information is not required. You may leave these fields blank.
If you have had your prints taken by LiveScan, sending more than one card is redundant. However, if your prints were taken with ink, you can send two cards with your forms and we will transmit the better of the two for your CBC.
If all of the information is legible—just messy—then we can use the card. If we are unable to discern the information, you may need to be fingerprinted again or we may need to request the information from you by email.
Add a post-it note to the card explaining the error and including the correct information.
Turn it over and look on the back. If there is a section with 3 or 4 paragraphs that has the header Privacy Act Statement, it is the correct card. If you are still not sure, compare it to the image on page 3 of the fingerprint packet (sample is also available on our website). If you’re still not sure after that, you can take a picture of the back of the card and email it to us. We can confirm whether it’s the right card.
We generally put requested cards in the mail drop within one business day. During our really busy season (April to June), sometimes it can take a few days for us to even get to the email or voicemail request. We send the email confirming the card is sent when the label is printed. At that point, it will definitely be in the mail drop within one business day. However, how long it takes to be processed through the mail drop and then the USPS is outside of our control. We ask that you allow up to two weeks to receive the card before you make a second request.
All outgoing mail from our office, including fingerprint cards, is sent through standard USPS mail, which does not have any tracking information. If you require tracking information, or if standard governmental mail does not reliably deliver to your address, you may wish to use a courier service. If you wish to have a courier service pick up an envelope with cards, just let our office know which service and when they will arrive to pick up the envelope.
As a rule of thumb, use the address you would put on your tax forms if you were filling those out today.
If you will complete the citizenship process before we receive your fingerprint card, you can enter US. If not, you should enter either the current country of citizenship or leave that field blank.
We don’t make the forms available online because until you have received the email instructing you to complete the CBC, you don’t need the forms. If you receive the forms from a friend and have your prints taken before you should, your prints might be deemed unusable by the CBCP and you would then have to have them taken again. For example, if you submit forms that are no longer the current version (based on the date of the CBC email), they will be unusable. If you submit the prints before the Board has requested a CBC for you, they will be unusable.
The rule of thumb is, don’t get fingerprinted until you have received the forms by email. Depending on the board and whether the fees are manually or automatically applied to your application, you should receive the CBC email within one to five business days after paying your fees. If you paid your fees to the board more than a week ago and still have not received the CBC email, you should take the following steps: check the Spam or Junk folder for the email address you have on file with your board; if you still don’t see the email, contact the Board to confirm that the fees have been applied to your application and that the board has your correct email address. If the Board indicates that the fees were applied more than one business day prior and the email address is correct, let them know that you have not received the CBC email and ask the Board to contact us to be sure a CBC request was created for you.
Please note: it usually takes at least one business day for the CBC request to be received from the Board.
No. Our office can only accept original forms; while you can keep a copy for your own records, the form sent to our office must be physically mailed and be the original signed form, not a copy or facsimile. If you email us images of your forms, we will review them to determine if there are any issues, but we will not be able to begin the background check process until the original has been received in our office.
Yes. Form 3 is the Identity Verification Form; it's how we provide documentation to the FBI that the location you visited verified that you used an appropriate form of photo ID, and also serves as a record of the location visited and the technician involved. If there are any issues with that form, we can't use the fingerprints. A new set must be taken and set in along with the new Form 3 completed, dated, and signed at the time of fingerprinting by both you and the person taking your fingerprints, so the date on the fingerprint card and both dates on the Form 3 are the same. Even if the location you visit say they can reprint the fingerprints previously taken, the issue lies in the ID not having been verified when the fingerprints were taken, so a reprint will not correct the issue even if Form 3 is filled in correctly the second time; fingerprints received that are the same as those previously sent in but with a different date on the card and/or paperwork, suggesting that they are a reprint of an earlier set, cannot be used.
Before you contact our office to request that we review your materials a second time, we recommend you read through the specific email you received. The same email instructing you to be fingerprinted again is used for multiple issues with Form 3, so even if the first issue listed is one you're sure was not present in the forms you submitted, there may be a different example provided that does apply. Fingerprints can only be used if the accompanying Form 3 is fully completed (including the ID number for the photo ID provided at your appointment), signed, and dated, all done at the time of the fingerprinting (i.e., the dates on Form 3 must both be the same as the date on the card, and the fingerprints must have been taken on that date and not reprints of fingerprints taken and mailed to our office previously), with signatures by both you and the person taking your fingerprints (i.e., the same person must sign and date both the card and Form 3). If you've reviewed the possible issues described in the email and still would like us to double-check your submitted materials, you can call or email us. Please be aware that as this process requires physically pulling your record it may take slightly longer for our office to complete the review, depending on staff availability.
Yes. Our office is subject to routine audits by the FBI, as we submit a large volume of federal background checks, and the Identity Verification Forms (Form 3) being kept to a consistent standard of accuracy is a central part of how our office provides the service of performing background checks even for applicants from other states and countries who are not able to visit Minneapolis to have their fingerprints completed.
There are a large variety of issues that could have been present on the form you submitted, and for efficiency our office sends out a generalized email in most cases; typically, reviewing the common errors described in the email and the instructions on the form itself will help you ensure the replacement is completed correctly. We do not request a form be redone unless the issue present was one that absolutely requires it; for instance, a nonessential field being left blank will not prompt us to email you, but a form that is signed but not dated will require a replacement and we will contact you. If you redo a form and are not sure whether you identified the issue, you can email us with an image of the newly completed form and we will let you know if it looks to be in order; we will still not be able to proceed until the original form is mailed to our office and we have received it.
"Service numbers," "fingerprinting codes," etc. may be requested by private vendors if they are transmitting your fingerprints for a background check themselves, which is not an acceptable alternative to the process outlined in the fingerprint packet. Some fingerprinting locations are only able to take fingerprints for people whose companies or agencies perform the background check through their location; you will not be able to complete this fingerprinting requirement at a location like that. If the location you were planning on visiting is not able to take your fingerprints, without a separate service code, and print them out onto a hardcopy card for you to take and mail to us, that location will not work for this requirement. Typically your local sheriff’s office or police department will be able to refer you to a location that can take general-purpose civil fingerprints.
Any legitimate company that engages in fingerprinting service as a matter of their usual course of business is considered a qualified vendor.
No. The requirements outlined by the Minnesota statute do not vary based on your current residence; only the Minnesota and US federal background checks are required, even if you have never lived in Minnesota or the US. You will not need to provide any background checks yourself; you just need to submit the fingerprints and required paperwork to our office and we will complete the statutorily required checks for you.
If you have completed a different type of background check (for instance, a background study with DHS), you should be aware that the CBC for licensure is a completely separate process. If you submitted your fingerprints and forms to our office, please provide any information you have, including date of delivery, tracking number, and the address to which the documents were delivered. Please note: all materials must be sent directly to the Criminal Background Check Program rather than to the licensing board. It can take up to three business days to process the cards once they are received in our office, so if you sent in your materials extremely recently they may be in our processing queue but not yet reviewed. In addition, we cannot maintain any unsolicited documents. If you submitted fingerprints and forms prior to receipt of our initial fingerprint packet email, those materials would be considered “unsolicited” and an email explaining the situation and instructions on how to proceed procedure would have been sent to the email address provided on Form 3. In this circumstance, failure to follow the instructions would result in the secure destruction of the documents after seven days.
We are aware and sensitive to the fact that many applicants have special circumstances. In fact, it is the nature of our business that a majority of our clients would like to expedite their CBC. We are simply not able to do this. Please see our Tips to Expedite Your CBC.