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A full range of IT services for government customers


MN.IT Services

MN.IT Services provides information technology (IT) services that meet the needs and priorities of state government. IT is an essential part of government’s day-to-day operations. Without data, communications and transactions, the State cannot meet its mission. Our services fall into these categories:

  1. Enterprise IT services for all executive branch organizations.
  2. IT services for other government customers in the judicial branch, K-12 and higher education, cities, counties and some non-profits. 
  3. Services and applications for specific agency programs, provided and managed by MN.IT agency-based offices. 
  4. Hardware, software and mobile device purchasing through the BUY-IT program. 

Customers: For more information on these services, please visit the MN.IT Mall Online or contact your Account Manager

Vendors: Please visit For Vendors for more information.


Hardware, software, networks, facilities, and more—all the things that develop, test, deliver, monitor, control or support IT Services.

Note: The service descriptions shown below are part of the comprehensive Service Level Agreement (SLA) for executive branch agencies.

End-User Services

Enabling and supporting computing needs 

Workstation management

Service description (PDF)
  • Enterprise tool provisioning (remote access, etc.) 
  • Office automation (MS Office, Adobe, PDF, etc.) 
  • Web content filtering
  • Virus scanning tools
  • File, Print 

Enterprise Unified Collaboration and Communication tools (EUCC)  

Voice Communications

Service description (PDF)  

  • Enterprise IP Telephony 
  • Classic phone services 
  • e-Fax

Mobile Device Management

Service description (PDF)  

  • Enterprise management for mobile devices and tablets


Service description (PDF)

Hosting Services

Supporting the platforms that host applications 

Managed Hosting Services  

Service Description (PDF)


  • Installation, operation and maintenance
  • Electronic report distribution
  • Job scheduling
  • CICS
  • Disk
  • Tape

Virtual Server Support

  • Installation, operation and maintenance

Storage and Backup Support 

  • Installation, operation and maintenance
  • SAN (Storage Area Network)
  • Backup

Data Center Facilities

  • Equipment Co-location (hosting) in State Enterprise Data Centers

Database and Middleware Operational Support 

  • Installation, operation and maintenance 

Connectivity/Network Services

End-to-end connectivity and network access.

Service Description (PDF)

Network infrastructure (Wide Area Network (WAN)/Local Area Network (LAN); wireless) 

  • Small Office/Home Office (SOHO)
  • Firewall, remote access and load management 


Development, management, and support for applications listed in the IT portfolio

Note: The service descriptions shown below are part of the comprehensive Service Level Agreement (SLA) for executive branch agencies.

Application development

  • Business and process analysis 
  • System research and selection 
  • System design 
  • System build 
  • System testing 

Application management

  • Application deployment 
  • Business application operations and support--custom and commercial off-the-shelf (COTS) 
  • Access management 

Data management 

  • Records management 
  • Information management 
  • Reporting and decision support 
  • Business intelligence 

Website Management

Service description (PDF)

  • Website Development (Includes design, information architecture, content migration)
  • Dynamic Web Content Management System (Includes hosting, training, local support)
  • Static Website Hosting
  • Customized Search
  • Site Checking Tools (Includes link, spelling and accessibility checking; website analytics) 


Internal security, risk, and governance for all IT infrastructure and applications.

The service descriptions shown below are part of the comprehensive Service Level Agreement (SLA) for executive branch agencies.

Security service description (PDF) 

Security governance, risk and compliance  

  • Program Management 
  • Training and Awareness 
  • Compliance 

Services that can be ordered

Enabling services

These services cannot be ordered. They are built into the services we provide as an added value to our customers.

  • Enterprise Information Security Monitoring 
  • Information Security Incident Response and Forensics 
  • Enterprise Vulnerability and Threat Management 
  • Hard drive encryption
  • Identity and Access Management 
  • Intrusion Detection Prevention (IDP)
  • Security Certificate Management
  • Threat Management
  • Facility Services 
  • Physical Security 

Service Desk

  • Technical assistance and end user support
  • Track, log and resolve inquiries 
  • Service request processing 
  • Access management 

Facility Services

Service description (PDF)

End-user technical training 



Ensuring service alignment, provisioning, and conformance to common definitions and principles; advancing business improvement and increased efficiencies.

Hardware and software is provided through the BUY-IT Program:

  • Procurement
  • License and contract administration
  • Asset Management

Learn more about BUY-IT in our Programs section.

Deployment and decommissioning



Multi-tiered support system to provide the best and most efficient service.

MN.IT Services offers different skills and levels of Professional Services:

IT Specialist (ITS 2) 

• Team Member (Project Management)
• Consultant to users
• Restoration of service and equipment
• First Level Support
IT Professional (ITS 3)
• Small/Mid Scale Network
• Limited Supervision
• Project Management (small/mid size project)s
• Small/Mid Scale Design and technical analysis

IT Advanced Professional (ITS 4)

• Project Management (mid/large projects)
• Large Scale Network Design and technical analysis
• Introduces and incorporates new technologies
• Disaster Recovery Planning
• Implementation of major projects

IT Senior Professional (ITS 5)

• Project Manger (complex projects)
• Long range planning
• System design of architecture and structure
• Technical Advisor/Mentor
• Improvement system management
• Develop, establish and monitor change, recovery and fall back process.
• Product Management

IT Architect (System Architect)

• Long range information architecture plans
• Network and economic model design
• Technical Management
• Liaison between designers and data base managers 



MN.IT Services

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