The Office of Ombudsman for Long-Term Care is available to take complaints from long-term care staff about issues affecting residents, such as concerns for resident well-being. OOLTC seeks consent from the resident or, in some cases, the resident’s substitute decisionmaker before taking action. In fiscal year 2021, OOLTC provided 2,750 consultations to long-term care staff. The ombudsman program may also provide training to long-term care facility staff on issues such as resident rights, abuse prevention, and person-centeredness.

To learn more about services or receive assistance, contact our intake line.