html20073englishOffice of Ombudsman for Long-Term Care / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-491522-64The Office of Ombudsman for Long-Term Care (OOLTC) advocates for Minnesota adults needing or receiving long-term care. The office promotes person-directed living that respects people's values and preferences, and works to preserve individual rights. Ombudsmen and volunteers work with individuals, their families, health care and service providers and public agencies to ensure the health, safety, well-being and rights of long-term care consumers. The office also works to improve the health care and social services delivery systems through changes in state and federal law and policy. OOLTC is a service of the Minnesota Board on Aging. All services provided by our program are free.Office of Ombudsman for Long-Term CareThe Office of Ombudsman for Long-Term Care (OOLTC) advocates for Minnesota adults needing or receiving long-term care. The office promotes person-directed living that respects people's values and preferences, and works to preserve individual rights. Ombudsmen and volunteers work with individuals, their families, health care and service providers and public agencies to ensure the health, safety, well-being and rights of long-term care consumers. The office also works to improve the health care and social services delivery systems through changes in state and federal law and policy. OOLTC is a service of the Minnesota Board on Aging. All services provided by our program are free.Ombudsman for long term care, Ombudsperson for long term care, OOLTC, Advocate for long term care, Advocate for nursing home assisted living,2021-07-27T16:16:39.2830000Z2025-04-21T15:39:36.1445209Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2025-04-21T10:39:36-0500 Office of Ombudsman for Long-Term Care / Minnesota Office of Ombudsman for Long-Term Care (OOLTC) skip to content Primary navigation Working to preserve individual ... html1271html17040englishStaff / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-501344-64Leadership staff of The Office of Ombudsman for Long-Term Care.StaffLeadership staff of The Office of Ombudsman for Long-Term Care.Ombudsman for Long-Term Care, Ombudsperson for Long-Term Care, OOLTC, Advocate for long term care,2021-10-01T21:36:20.0170000Z2025-03-03T20:27:46.9564746Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2025-03-03T14:27:46-0600
Cheryl
Hennen
State Ombudsman
");
(651) 431-2555
Genevieve
Gaboriault
Deputy Ombudsman
");
(651) 431-6338
html19313englishAssisted Living Resident and Family Councils / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-512852-64A resident council is an organized group of residents who meet regularly to discuss and address concerns about their rights, quality of care and quality of life. As of August 1, 2021 people living in an assisted living have the right to organize and participate in a resident council.Assisted Living Resident and Family CouncilsA resident council is an organized group of residents who meet regularly to discuss and address concerns about their rights, quality of care and quality of life. As of August 1, 2021 people living in an assisted living have the right to organize and participate in a resident council.ombudsman for long term care, ombudsperson for long term care, advocate for long term care, OOLTC,2021-12-14T15:18:43.3570000Z2024-01-17T18:57:09.2797902Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2024-01-17T12:57:09-0600 Assisted Living Resident Council A resident council is an organized group of residents who meet regularly to discuss and address concerns about their rights, ... html16717englishPerson-centered Practices / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-507781-64Person-centered practices focuses on the person and supports them in making choices and having control of their daily life. The Office of Ombudsman for Long-Term Care promotes person-centered living that respects people's values and choices.Person-centered PracticesPerson-centered practices focuses on the person and supports them in making choices and having control of their daily life. The Office of Ombudsman for Long-Term Care promotes person-centered living that respects people's values and choices.ombudsman for long term care, ombudsperson for long term care, advocate for long term care, OOLTC,2021-11-05T19:07:23.9670000Z2023-10-31T20:13:37.0643523Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2023-10-31T15:13:37-0500
Person-Centered Practices
Person-centered practices focuses on the person and supports them in making choices and having control of their daily life. The Office ... html18139englishSubmitting Notices / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-517072-64Federal regulations require that nursing homes provide a notice of discharge to the state long-term care ombudsman program when a resident is discharged or transferred from a facility. Nursing home discharge and transfer notices can be sent to Office of Ombudsman for Long-Term Care by faxing to 651-431-7452 or emailing to MBA.OOLTC@state.mn.us.Submitting NoticesFederal regulations require that nursing homes provide a notice of discharge to the state long-term care ombudsman program when a resident is discharged or transferred from a facility. Nursing home discharge and transfer notices can be sent to Office of Ombudsman for Long-Term Care by faxing to 651-431-7452 or emailing to MBA.OOLTC@state.mn.us.Ombudsman for long term care, Ombudsperson for long term care, Advocate for long term care, OOLTC,2022-02-01T21:08:15.7170000Z2025-03-11T16:18:01.7728012Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2025-03-11T11:18:01-0500
Submitting Notices to OOLTC
Nursing Home Discharge and Transfer Notices Federal regulations require that nursing homes provide a notice of discharge to the state ... html47224englishStaff Directory / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-513561-64Staff directory for The Office of Ombudsman for Long-Term Care.Staff DirectoryStaff directory for The Office of Ombudsman for Long-Term Care.Ombudsman for Long-Term Care, Ombudsperson for Long-Term Care, OOLTC, Advocate for long term care,2021-12-21T13:58:28.8670000Z2025-03-25T20:42:02.3537966Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2025-03-25T15:42:02-0500
OOLTC Staff
Please call our intake line, 1-800-657-3591, to be directed to the Regional Ombudsman in your area. Name Title Email Phone
Cheryl
Hennen State ... html17254englishContact Us / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-496849-64Contact OOLTC by Phone. Toll free 1-800-657-3591 or 651-431-2555. Calls will be routed regionally.Contact UsContact OOLTC by Phone. Toll free 1-800-657-3591 or 651-431-2555. Calls will be routed regionally.Ombudsman for long term care, ombudsperson for long term care, OOLTC, Advocate,2021-09-08T19:10:52.6470000Z2025-04-21T16:31:29.0731334Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2025-04-21T11:31:29-0500
Contact Us
Do you have a concern or question about long-term care services? Calling us is the best way to reach a local ombudsman. We also have different ways ... html19956englishResident and Family Resources / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-496850-64OOLTC is here to provide education on residents' rights, quality care, and more. These resources are intended to help educate, empower, and support self-advocacy.Resident and Family ResourcesOOLTC is here to provide education on residents' rights, quality care, and more. These resources are intended to help educate, empower, and support self-advocacy.Ombudsman for long term care, Ombudsperson for long term care, OOLTC, Advocate for long term care,2021-09-08T19:11:56.2500000Z2023-10-31T20:12:56.6588594Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2023-10-31T15:12:56-0500
Resident and Family Resources
OOLTC is here to provide education on residents' rights, quality care, and more. These resources are intended to help educate, empower, ... html19994englishLong-Term Care Facility Information / Minnesota Office of Ombudsman for Long-Term Care (OOLTC)tcm:1168-517400-64Long-Term Care Facility Informationombudsman for long term care, ombudsperson for long term care, OOLTC, advocate for long term care,2022-02-04T16:25:24.7830000Z2025-04-21T16:15:49.9794343Zeng,width=device-width, initial-scale=1.03GrSKDyBS0GOI5h4CGLXu04FsYZEE_KTwsFWZ78sKKs2025-04-21T11:15:49-0500
Long-Term Care Facility Information
Health Care Provider Directory Minnesota Department of Health, Health Care Provider Directory Minnesota Department of ...
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