The Office of Ombudsman for Long-Term Care (OOLTC) is an independent state agency that serves people needing or receiving long-term care through complaint investigation, advocacy and education. 

The COVID-19 pandemic has created many difficulties for everyone. But it has been perhaps the most difficult for those living in long-term care. Learn more about OOLTC's advocacy efforts during the 2020 federal fiscal year.

OOLTC is dedicated to educating residents and their families on rights, and supporting and empowering residents in exercising their rights.