Ombudsmen represent the resident or other recipient of long-term care services and assist at their direction. The Ombudsman represents recipients of long-term care services, including nursing home residents, assisted living residents, recipients of home care services, and other. The Older Americans Act (OAA) requires ombudsmen to have resident consent prior to investigating a complaint or referring a complaint to another agency. When someone other than the resident files a complaint, the ombudsman must determine, to the extent possible, what the resident wants.
The resident does not agree with the complaint and does not give permission to move forward with the complaint and the complaint does not impact other residents.
The complaint does not fall within the ombudsman scope. To determine if the complaint is within scope, please contact OOLTC.
Information and assistance to residents, other people who receive long-term care services, families, facility staff, and others on aging, long-term care, and resident rights.
Education and empowerment to individuals to resolve concerns and complaints on their own behalf.
Consultations on protecting the rights of residents and improving their care and quality of life.
Investigation and resolution of concerns and complaints.
