Health care coverage

Terms of use

Minnesota Eligibility Technology System terms of use

METS-terms-of-use

Rules of behavior for authorized METS users

rules-of-behavior

Notice of privacy practices and notice of rights and responsibilities

#privacy-and-rights

Notice of privacy practices

#privacy

Notice of rights and responsibilities

#rights

Your civil rights

#civil-rights

Text alerts from DHS

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Minnesota Eligibility Technology System terms of use

The Minnesota Eligibility Technology System (METS) is the property of the State of Minnesota and is subject to the Minnesota Government Data Practices Act.

In order to determine eligibility for Medical Assistance (Medicaid) or MinnesotaCare online through METS, an applicant will have to create a METS account. This account access is granted subject to compliance with the law and the terms and conditions for use. Account holders are responsible for maintaining confidentiality of their personal account information. Applicants certify that the information provided is true and accurate. Applicants and account holders have a duty to ensure the accuracy, relevance, timeliness and completeness of personally identifiable information, as is reasonably necessary, to assure fairness in making determinations about an individual. Applicants and account holders may not knowingly or willfully conceal, remove, mutilate, obliterate, falsify or destroy information.

Applicants or individuals who provide and view information on behalf of household members, dependents, employees or others verify that they have the permission of the individual data subject, or are the legal guardian, or are otherwise authorized to access and submit the information and must agree to safeguard it. Individuals who view or submit information on behalf of another individual also agree to only use personally identifiable information for the purpose of completing the proper application or as otherwise allowed by state or federal law and to safeguard the data from unauthorized access, use, modification, destruction, theft or disclosure.

Providing false information or using information obtained through METS for unauthorized purposes is a violation of law and may subject you to criminal and/or civil penalties. Fraud, waste, abuse and any attempt to breach the security of the system are strictly prohibited, and any suspected misuse, fraud, waste or abuse should be reported online at https://mn.gov/dhs/general-public/office-of-inspector-general/report-fraud/ or calling DHS’s anonymous complaints telephone line at 1-800-657-3750.

Rules of behavior for authorized METS users

The Minnesota Eligibility Technology System (METS) is the property of the State of Minnesota and is subject to the Minnesota Government Data Practices Act. The state of Minnesota grants authorized users the authority to access, view and, in some cases, modify the not-public data within METS, including the private information of applicants, state employees, contractors, community assistance partners and other system users. By accessing METS, authorized users agree to use the system only for the authorized purposes and in compliance with state and federal law. All authorized users must also adhere to rules of behavior for protection of private information. These rules are consistent with and in addition to state and federal laws and the privacy and security policies and procedures for the State of Minnesota, including the Enterprise Security Policies and Standards, and the Appropriate Use of Electronic Communication and Technology Policy (applicable only to state employee users). Non- compliance with the rules and associated security policies may be cause for disciplinary actions including suspension and/or termination of access privileges, employment consequences, and/or civil and criminal legal action.

  1. System Use. System use must comply with all applicable state policies and standards, and all applicable state and federal laws.
  2. Unauthorized Access Prohibited. Unauthorized access to METS or use of the system for any act or use other than official, assigned duties is strictly prohibited. This prohibition includes access in excess of the minimum necessary to perform assigned job duties and training.
  3. Monitoring. System and equipment use are subject to monitoring to ensure proper performance of applicable security features or procedures. Such monitoring may result in the acquisition, recording and analysis of all data being communicated, transmitted, processed or stored in this system. If monitoring reveals possible evidence of criminal activity, such evidence may be provided to law enforcement personnel.
  4. Data Integrity. Authorized users have a duty to ensure the accuracy, relevance, timeliness and completeness of personally identifiable information, as is reasonably necessary, to assure fairness in making determinations about an individual. Authorized users may not knowingly or willingly conceal, remove, mutilate, obliterate, falsify or destroy information outside of appropriate retention periods.
  5. Authorized Purposes Only. Authorized users may only use personally identifiable information for the purpose for which it was authorized to be collected and used.
  6. Security Obligations. Authorized users have an obligation to protect the system and information from unauthorized access, use, modification, destruction, theft or disclosure by maintaining security and control over devices accessing the system, refraining from sharing account information, and using secure methods of access, storage and transmission of system information.
  7. Incident Reporting. Authorized users must immediately report any lost or stolen equipment, known or suspected security incidents or breaches, known or suspected policy violations, or suspicious activity in accordance with established procedures. Known or suspected security incidents involve the actual or potential loss of control or compromise, whether intentional or unintentional, of sensitive information maintained by or in possession of the state of Minnesota, or information processed by contractors and third parties on behalf of DHS.
  8. Disclosures. Authorized users shall not disclose or disseminate personally identifiable information except as authorized by law and consistent with assigned duties or with the consent of the subject of the data, where applicable.

Notice of privacy practices and notice of rights and responsibilities

This notice tells you about the privacy practices of the Minnesota Department of Human Services. It also tells you about your rights and responsibilities when you apply for and enroll in health insurance coverage through this agency. When you apply for help paying for coverage, you may be found eligible for a public program like Medical Assistance and MinnesotaCare or a qualified health plan on the individual market for which you may receive tax credits and cost-sharing reductions. At the time that you apply, you may not know which program you qualify for, and in some cases, a single household may be covered by different programs. Therefore, please review the privacy practices and rights and responsibilities for each program for which you or your household members may qualify.

The Minnesota Department of Human Services and Minnesota county and Tribal agencies manage eligibility and enrollment in Medical Assistance and MinnesotaCare.

Notice of privacy practices

This part of the notice describes how private or confidential information about you and your family may be used and disclosed.

Why do we ask for this information?

  • To tell you apart from other people with the same or similar name
  • To decide what you are eligible for
  • To help you get medical and mental health services and decide whether you can pay for some services
  • To decide whether you need protective services for Medical Assistance and MinnesotaCare.
  • To decide about out-of-home care and in-home care for you for Medical Assistance and MinnesotaCare.
  • To make reports, do research, do audits, and evaluate our programs
  • To investigate reports of people that may lie about the help they need or to get assistance they may not be entitled to receive
  • To collect money from other agencies, like insurance companies, if they should pay for your care
  • To collect money from the state or federal government for help we give you

Why do we ask for your Social Security number?

We need a Social Security number (SSN) for every person applying for health care coverage, if they have one. (See 42 CFR § 435.910; 45 CFR § 155.310.)

You do not have to give us the SSN for people who are not applying for coverage, but providing an SSN may help speed up the application process.

We use SSNs to verify identity and prevent duplication of state and federal benefits. Additionally, we use SSNs to conduct computer data matches with federal and local agencies to verify income, resources and other information that may affect your eligibility or benefits. We will keep all the information you provide private and secure, as required by law. We will use personal information only to check if you're eligible for health coverage.

If someone who is applying does not have an SSN, they may be required to apply for one to get Medical Assistance. There are exceptions to this for people who:

  • are not eligible for a Social Security number,
  • can only get a Social Security number for a valid non-work reason, or
  • refuse to get a Social Security number due to a well-established religious objection.
  • If you want help getting an SSN, visit socialsecurity.gov, or call 800-772-1213. TTY users should call 800-325-0778.

Why do we ask for your income information?

We ask for income information and check state and federal sources to confirm your income and family size. We will use this information only for the purposes allowed by law. This includes verifying eligibility or determining eligibility for the advanced premium tax credit and cost-sharing reductions, and the amount of the credit or reduction. We will not share this information with any other person or entity.

Do you have to answer the questions we ask?

You do not have to give us your personal information. Without the information, we may not be able to help you. If you give us wrong information on purpose, you can be investigated and charged with fraud.

With whom may we share information?

We will share information about you only as needed and as allowed or required by law. For all programs, we may share your information with the following agencies or people that need the information to do their jobs:

  • Employees or volunteers with other state, county, local, federal, and partner nonprofit and private agencies
  • Researchers, auditors, investigators, and others that do quality-of-care reviews and studies or begin prosecutions or legal actions related to managing the human services programs
  • Court officials, county attorneys, attorneys general, other law enforcement officials, fraud investigators, and fraud prevention investigators
  • Health care insurers, health care agencies, managed care organizations and others that pay for your care
  • Guardians, conservators or people with power of attorney who are authorized representatives
  • Certified application counselors, in-person assisters, and navigators and anyone else the law says we must or can give the information to
  • Human services offices, including child support enforcement offices
  • Child protection investigators
  • Governmental agencies in other states administering public benefits programs
  • Health care providers, including mental health agencies and drug and alcohol treatment facilities
  • Coroners and medical investigators if you die and they investigate your death
  • Credit bureaus, creditors or collection agencies if you do not pay fees you owe to us for services, in limited situations

What are our responsibilities?

  • We must protect the privacy of your personal, health care and other private information according to the terms of this notice.
  • We may not use your information for reasons other than the reasons listed. We may not share your information with individuals and agencies other than those listed unless you tell us in writing that we can.
  • We will not sell any data collected, created or maintained as part of the use of METS.
  • We must follow the terms of this notice and give you a copy of it, but we may change our privacy policy. Those changes will apply to all information we have about you. The new notice will be available on request, and we will put changes to it on our website at https://edocs.dhs.state.mn.us/lfserver/Public/DHS-4839K-ENG.
  • The law requires us to keep your private information private and secure.
  • As the law requires, if something happens that causes your private information to no longer be private and secure, we will let you know.

Notice of privacy practices (continued)

This part of the notice describes how medical or other information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

What are your rights about the information we have about you?

  • You and people you have given permission to may see and copy private information we have about you, such as health and claims records. You may have to pay for the copies.
  • You can choose someone to act for you with a medical power of attorney or as a legal guardian. That person can exercise your rights and make choices about your information.

Ask us to correct health or other records about you

You may question whether the information we have about you is correct. Send your concerns in writing. Tell us why the information is wrong or not complete. Send your own explanation of the information you do not agree with. We will attach your explanation anytime information is shared.

Request confidential communications

  • You have the right to ask us in writing to share health information with you in a certain way or in a certain place.
  • We will consider all reasonable requests. We must say yes if you tell us, you would be in danger if we did not. For example, you may ask us to send health information to your work address instead of your home address. If we find that your request is reasonable, we will grant it.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say no if it would affect your care.

Get a list of those with whom we've shared information

  • This list will not include disclosures for treatment, payment, and health care operations. It will also not include certain other disclosures, such as any you asked us to make.
  • We will provide one list a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
  • If you do not understand the information, ask your worker to explain it to you. You may ask the Minnesota Department of Human Services for another copy of this notice.

Genetic information

METS does not collect, maintain or use genetic information.

Record retention

Information provided in an application for coverage through METS is subject to the False Claims Act and will be kept for up to 10 years. DHS follows a records retention schedule and maintains data according to state and federal law. After the appropriate time period, DHS shreds paper files and permanently removes electronic data to prevent recovery.

We can use and share your health care information to

Help manage the health care treatment you receive

  • We can use your health information and share it with professionals who are treating you. Example: A doctor sends us information about your diagnosis and treatment plan so we can arrange additional services.
  • We can also share your information with guardians, conservators or people with power of attorney who are authorized representatives.

Run our organization

  • We can use and share your information to run our organization and contact you when necessary. This includes sharing your information with employees or volunteers with other state, county, local, federal, and partner nonprofit and private agencies, including child support offices.
  • We can share your information with these people and groups:
    • Auditors, investigators, and others that do quality-of-care reviews and studies
    • Credit bureaus, creditors or collection agencies if you do not pay fees you owe to us for services, in limited situations
    • Certified application counselors, in-person assisters, and navigators and anyone else the law says we must or can give the information to
  • We are not allowed to use genetic information to decide whether we will give you coverage and the price of that coverage. This does not apply to long-term-care plans. Example: We use health information about you to develop better services for you.

Pay for your health services

We can use and share your health information as we pay for your health services. Example: We share information about you with your dental plan to coordinate payment for your dental work.

Help with public health and safety issues

We can share health information about you for purposes like these:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it. This includes sharing information with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.

Respond to organ and tissue donation requests and work with a medical examiner or funeral director

  • We can share health information about you with organ procurement organizations.
  • We can share health information with a coroner, medical examiner, or funeral director when a person dies.

Address workers' compensation, law enforcement, and other government requests

  • For workers' compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • With governmental agencies in other states administering public benefits programs
  • For special government functions, such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court order. We may share the information with court officials, county attorneys, attorneys general, other law enforcement officials, child support officials, child protection and fraud investigators, and fraud prevention investigators.

What are your choices?

For certain health information, you can tell us your choices about what we share.

You have both the right and choice to tell us to:

  • Share health information with your family, close friends, or others involved in payment for your care
  • Share information in a disaster relief situation

Tell us what you want us to do, and we will follow your instructions. If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

What privacy rights do children have?

If you are under 18, when parental consent for medical treatment is not required, information will be provided to parents only when the medical provider believes that your health is at risk if the information is not shared. Parents may see other information about you and let others see this information, unless you have asked that this information not be shared with your parents. You must ask for this in writing and say what information you do not want to share and why. If the agency agrees that sharing the information is not in your best interest, the information will not be shared with your parents. If the agency does not agree, the information may be shared with your parents if they ask for it.

What if you believe your privacy rights have been violated?

You may complain if you believe your privacy rights have been violated. You cannot be denied service or treated badly because you have made a complaint. If you believe that your medical privacy was violated by your doctor or clinic, a health insurer, a health plan, or a pharmacy, you may send a written complaint to either the county agency, the organization or the federal civil rights office at:
U.S. Department of Health and Human Services
Office for Civil Rights, Region V
233 N. Michigan Avenue, Suite 240
Chicago, IL 60601
312-886-2359 (voice)
800-368-1019 (toll free)
800-537-7697 (TTY)
312-886-1807 (fax)

If you believe the Minnesota Department of Human Services violated your privacy rights, you may also contact:
Minnesota Department of Human Services
Attn: Data Complaint
PO Box 64998
St. Paul, MN 55164-0998

Whom do you contact if you need more information about privacy practices?

If you need more information about privacy practices, call DHS Health Care Consumer Support at 651-297-3862 or 800-657-3672.

Health Care Consumer Support

Notice of rights and responsibilities

Changes

If you have Medical Assistance (MA), you must report a change within 10 days of the change happening. Call your county or Tribal agency to report the change. If you have MinnesotaCare, you must report a change within 30 days of the change happening:

  • If any household members are eligible for Medical Assistance (MA), contact your county or Tribal agency. Counties and Tribes manage all cases that include MA.
  • If all household members are eligible for MinnesotaCare only, contact DHS Health Care Consumer Support (HCCS). HCCS supports MinnesotaCare-only cases.
Find your local county or Tribal office Contact Health Care Consumer Support

If you do not report changes, you may have to pay money back to the state or federal government for benefits that you received but were not eligible for. If you are not sure whether to report a change, call and explain what is happening. Examples of changes you need to report include the following:

Income changes when you

  • Start a new job, change jobs or stop a job
  • Start to get new income or stop getting income, like Social Security or unemployment
  • Have changes in the amount of income you get from your business, from farming or other types of self-employment

Residence changes when you

  • Move to a new address
  • Are temporarily out of Minnesota for more than 30 days

Life changes in your household when someone

  • Becomes pregnant or has a baby
  • Moves in or out of your home
  • Dies, gets married or divorced
  • Starts or stops other health insurance or Medicare
  • Becomes disabled
  • Goes into or gets out of jail

You have the right to ask for a hearing

If you feel your health care eligibility or benefits are wrong or your application was not processed correctly, you may ask for an appeal hearing. By requesting an appeal hearing, you are requesting a fair review of your case. You can represent yourself or use an attorney, advocate, authorized representative, relative, friend or other person. You will find specific appeal instructions on all eligibility notices that you receive. Learn more about the appeals process and how to ask for a hearing at the DHS website at www.dhs.state.mn.us/appeals/faqs.

You can complete and submit an appeal request online at https://edocs.dhs.state.mn.us/lfserver/Public/DHS-0033-ENG.

You can also print the form available at the address above and submit the completed form by fax to 651-431-7523 or by mail to this address:
Minnesota Department of Human Services
Appeals Division
PO Box 64941
St. Paul, MN 55164-0941

Immigration

You do not have to give us immigration information if you are:

  • Helping someone else apply
  • Not applying for yourself

Immigration information you give us is private. We use it to see if you can get coverage, and for which coverage you may qualify. We share it only when the law allows it or requires it, such as to verify identity. Applying will not affect your immigration status unless you receive Medical Assistance that pays for long-term institutional care, like in a nursing home.

Reviews

The state or federal agency's health care program auditors may look at your case. They will review the information you gave us and check to make sure we processed your case correctly. They will let you know if they need to ask you questions.

Consent for sharing of medical information

In your application for Minnesota Health Care Program coverage, you have given your written and signed consent to the following agencies and people to share between them medical information about you only for the limited purposes indicated:

  • Health providers, including health plans, insurance agencies, MA or MinnesotaCare, county advocates, school districts, your county or state case workers, and their contractors and subcontractors, for these purposes:
    • To determine who should pay for your health care
    • To provide, manage and coordinate health care services
  • All other agencies or people listed on this Notice of Privacy Practices and Notice of Rights and Responsibilities, for this purpose:
    • To administer Minnesota Health Care Programs, pay for services, and conduct research and investigations

This consent applies to medical information about your minor children you applied for on this application.

You can stop this consent at any time by asking in writing for it to end. The written notice to stop this consent will not affect information the agency has already given to others. This consent is good while you are enrolled in MA or MinnesotaCare, up to one year or longer if the law permits.

However, it does not end after one year for records given to consulting providers or for payment of your bills, fraud investigations or quality-of-care review and studies.

An agency or person who gets your information through this consent could give the information to others.

If you end this consent, you cannot enroll or stay enrolled in Minnesota Health Care Programs.

Other health care

You and your household members enrolled in MA or MinnesotaCare must tell us about any other health insurance that you have or that is available to you, including employer-sponsored coverage, private health insurance, long-term-care insurance, and any limited health coverage, such as dental or accident coverage. You must tell us whether your employer offers insurance and whether you accepted it.

You and your household members enrolled in MA may need to accept and keep a health insurance policy when the policy is found to be cost effective. If you have a good reason for not doing that, you may ask the state to approve the reason. If you do not give us information about your health insurance policy, you may not get coverage.

You must also tell us when you have become eligible for Medicare. MA pays for the Medicare premiums of some low-income people.

MA medical support

If you are applying for yourself and your children and you do not live with the other parent, the law says you may have to give information to child support staff if both you and your child are eligible for MA. This includes helping the state prove who the father of your children is and helping the state to get the other parent to help pay the children's medical expenses. If you do not help child support staff, your children will still get coverage, but your coverage will end, unless you are pregnant.

You may ask for a waiver from helping if it is against the best interests of your child or children, or against your best interests because of fear of physical or emotional harm. The agency will review your proof and tell you whether you still must give information to child support staff.

Assignment of medical payments

By accepting MA, you give your rights to all medical payments for yourself, and anyone else you apply for and for whom you can legally assign rights, to the State of Minnesota. These include medical payments from all other people or companies, including medical support payments from an absent parent. This assignment of medical payments begins as soon as health care coverage starts.

You also agree to help the state get paid back for medical expenses that should have been paid by others. You may not have to help the state if you have a good reason for not helping and the state approves the reason.

MA estate claims and liens

In certain circumstances, federal and state law require the Minnesota Department of Human Services and local agencies to recover costs that the MA program paid for its members' health care services. This recovery process is done through Minnesota's MA estate recovery and lien program.

If you are enrolled in MA when you are 55 years old or older, after you die, Minnesota must try to recover certain payments the MA program made for your health care, including:

  • Nursing home services
  • Home and community-based services
  • Related hospital and prescription drug costs
  • Managed Care premiums (capitations) for coverage of these services.

Home and community-based services include home health and skilled nursing services, personal care attendant costs, and medical supplies and equipment. They also include physical therapy, occupational therapy and speech therapy, when the therapy is provided by a home health or home rehabilitation agency.

If you permanently live in a medical institution, Minnesota must also try to recover the costs of all MA services you received while living in a medical institution. If you are permanently living in a medical institution and you do not have a spouse or disabled child living on your homesteaded real property, the state may file an MA lien against your real property to recover MA costs before your death.

After you die, the state also may file a notice of potential claim, which is a form of lien, against real property to recover MA costs. Liens to recover MA costs may be filed against the following:

  • Your life estate or joint tenancy interest in real property
  • Your real property that you own solely
  • Your real property that you own with someone else

Minnesota cannot start recovery of these costs while your spouse is still living or if you have a child under 21 years old or a child who is permanently disabled. Once your spouse dies, Minnesota must try to recover your MA costs from your spouse's estate. However, recovery is further delayed if you still have a child who is under 21 or permanently disabled. Your children do not have to use their assets to reimburse the state for any MA services you received.

You have the right to speak with a legal-aid group or a private attorney if you have specific questions about how MA estate recovery and liens may affect your circumstance and estate planning. The Minnesota Department of Human Services cannot provide you with legal advice. For more information, go to http://mn.gov/dhs/health-care/medical-assistance/estate-recovery/index.jsp.

Your civil rights

CB3 (HC-Medical) 5-23

Discrimination is against the law. The Minnesota Department of Human Services (DHS) does not discriminate on the basis of any of the following: race, color, national origin, creed, religion, public assistance status, marital status, age, disability, sex (including sexual orientation and gender identity) or political beliefs.

Free services

Auxiliary aids

If you have a disability and need aids and services to have an equal opportunity to participate in our health care programs, DHS will provide them timely and free of charge. These aids and services include qualified interpreters and information in accessible formats.

Language assistance

If you have difficulty understanding English and need language help to access information and services, DHS will provide language assistance services timely and free of charge. These services include translated documents and interpreting spoken language.

To request these free services from DHS, call DHS Health Care Consumer Support at 651-297-3862 or 800-657-3672 or use your preferred relay service.

Civil rights complaints

You have the right to file a discrimination complaint if you believe you were treated in a discriminatory way by a human services agency.

You may contact any of the following three agencies directly to file a discrimination complaint.

U.S. Department of Health and Human Services' Office for Civil Rights (OCR)

You have a right to file a complaint with the OCR, a federal agency, if you believe you have been discriminated against because of any of the following: race, color, national origin, age, disability, or sex (including sexual orientation and gender identity).

Contact the OCR directly to file a complaint:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019 (voice), 800-537-7697 (TDD)
202-619-3818 (fax)
OCRComplaint@hhs.gov (email)
https://ocrportal.hhs.gov/

Minnesota Department of Human Rights (MDHR)

In Minnesota, you have the right to file a complaint with the MDHR if you believe you have been discriminated against because of any of the following: race, color, national origin, religion, creed, sex, sexual orientation, marital status, public assistance status, or disability.

Contact the MDHR directly to file a complaint:
Minnesota Department of Human Rights
540 Fairview Avenue North, Suite 201
St. Paul, MN 55104
651-539-1100 (voice) or 800-657-3704 (toll free)
711 or 800-627-3529 (MN Relay)
651-296-9042 (fax)
Info.MDHR@state.mn.us (email)
https://mn.gov/mdhr/intake/consultationinquiryform/

DHS

You have a right to file a complaint with DHS if you believe you have been discriminated against in our health care programs because of any of the following: race, color, national origin, creed, religion, public assistance status, marital status, age, disability, sex (including sexual orientation and gender identity), or political beliefs.

Complaints must be in writing and filed within 180 days of the date you discovered the alleged discrimination. The complaint must contain your name and address and describe the discrimination you are complaining about. After we get your complaint, we will review it and notify you in writing about whether we have authority to investigate. If we do, we will investigate the complaint.

DHS will notify you in writing of the investigation's outcome. You have the right to appeal the outcome if you disagree with the decision. To appeal, you must send a written request to have DHS review the investigation outcome. Be brief and state why you disagree with the decision. Include additional information you think is important.

If you file a complaint in this way, the people who work for the agency named in the complaint cannot retaliate against you. This means they cannot punish you in any way for filing a complaint. Filing a complaint in this way does not stop you from seeking out other legal or administrative actions.

Contact DHS directly to file a discrimination complaint:
Civil Rights Coordinator
Minnesota Department of Human Services
Equal Opportunity and Access Division
PO Box 64997
St. Paul, MN 55164-0997
651-431-3040 (voice) or use your preferred relay service

Text alerts from DHS

When you sign up for text alerts we will send you important information about DHS. Your phone number you use to sign up for text alerts is private information pursuant to Minnesota Statutes, section 13.356 and will only be used by DHS to send you notifications about your health care coverage.

Messaging and data rates may apply. Refer to your wireless plan for more details. To unsubscribe from all text alerts, text STOP to 28343.