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What is an Ombudsman and What Does This Ombudsman Do? 

Ombudsman definition: The Ombudsman audio.gif  (om-budz-muhn) is an independent governmental official who receives complaints against government (and government regulated) agencies and/or its officials, who investigates, and who if the complaints are justified, takes action to remedy the complaints.

The Office of Ombudsman for Mental Health and Developmental Disabilities (OMHDD) provides resources in the following three areas: 

Client/General Service

Regional Ombudsman talking with clients.

The OMHDD assists with the following:

  • concerns or complaints about services,
  • questions about rights,
  • grievances,
  • access to appropriate services,
  • ideas for making services better,
  • review guardian actions; and
  • general questions or the need for information concerning services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance.

Medical Review - Death and Serious Injury Reporting

An agency, facility, or program is required to report to the OMHDD the death or serious injury of a client within 24 hours of the incident. You may call: 651-757-1800, 1-800-657-3506 or FAX: 651-797-1950 or 651-296-1021. Get to know more about the MRS from the Medical Review Subcommittee section.

Civil Commitment Training and Resource Center (CCTRC)

The CCTRC can assist anyone who wants information regarding the Civil Commitment and Treatment Act.  You may call: 651-757-1800, 1-800-657-3506. Get to know more about the CCTRC from the Civil Commitment Training and Resource Center section.

Contact the OMHDD

See contact information for more details.