Telephone and internet assistance

Minnesota's Telephone Assistance Plan (TAP) and the federal Lifeline (LL) program offer monthly discounts on landline telephone, cell phone, and/or broadband internet service. Telephone companies and wireless (or cellphone) providers licensed in Minnesota offer telephone service discounts and/or internet service to income qualifying households.

Am I eligible?

You may qualify if your income is at or below 135% of the federal poverty guidelines or if you are qualified for one of these federal programs; Medicaid, Federal Public Housing Assistance, SNAP or food stamps, SSI, Veterans Pension or Survivors Pension Benefit. Service must be in your name to qualify for the credit. There are additional discounts available if you live on tribal lands. You may qualify for both the TAP discount and the Lifeline discount. You must re-enroll in Lifeline annually.

What information will I have to provide?

You will need to show proof that you, or a member of your household, meet the income guidelines. If you are in one or more of the qualifying programs, you may need to show proof of participation.  The application provides more details.

How much is the discount?

Minnesota's Telephone Assistance Program (TAP) is a $10 monthly bill credit for landline telephones. The Lifeline bill credit is up to $9.25 monthly for landline telephone service, cell phone service, or broadband internet service. There is an additional $25 Lifeline credit offered to a person living on Tribal lands or reservations. 

Which landline phone or internet company can I use?

Many landline (or home phone) and internet service companies offer telephone service discounts to income qualifying households. Some approved wireless companies also offer discounts. Some plan options offer free phones.

To find out who offers local and long distance service in your area, click here

Need help?

If you have questions about the TAP or Lifeline programs or how to apply, you can contact your local telephone company or the Minnesota Public Utilities Commission's Consumer Affairs Office. The Consumer Affairs Office can be reached at 651-296-0406, toll free at 1-800-657-3782, or by email at  consumer.puc@state.mn.us.