The Cold Weather Rule (CWR) helps protect and reconnect your heat from October 15 through April 15.
The Public Utilities Commission's Consumer Affairs Office (CAO) helps resolve disputes between customers and utility companies.
Submit a Public Comment
Can’t find the answer to your question- Check out our Help FAQs for more answers.
CWR protection is for residential customers only.
All electric and natural gas companies must offer CWR protection. Different types of payment plans are available, depending on your household income and which electric or natural gas company you have.
If you are having trouble keeping up with your winter heating bills, contact your electric or natural gas company to sign up for a CWR payment plan.
CWR protection ends on April 15. If you still owe on your bill on April 15, you may ask your electric or natural gas company to continue your payment plan.
Call your natural gas or electric company for more information on additional discounts.
Can my heat be shut off in the Winter?
Once you make and keep a CWR payment plan, the utility will turn on your heat. As long as you make your payments, you are protected until April 15
Before disconnecting service between October 15 and April 15, the natural gas and electric companies must provide you with:
If the natural gas or electric service in your name affects your primary heat, you are eligible for CWR protection
County Human Services
County Human Services departments offer cash, emergency, food, housing, and medical assistance.
Energy Assistance Program
The Energy Assistance Program (EAP) helps pay home heating costs. Households with the lowest incomes and highest energy costs receive the greatest benefit.
Energy Assistance Hotline
1. 800. 657. 3710
Gas Affordability Program (GAP)
If you receive Energy Assistance, you may qualify. Contact your gas company for information.
Low Income Electric Rate Discount
If you receive Energy Assistance, you may qualify. Contact your electric company for information.
The Salvation Army HeatShare
HeatShare provides emergency utility assistance.
1. 800. 842. 7279
United Way 2-1-1
United Way 2-1-1 is a free and confidential service that can help you find local resources.