The Commission staff consists of approximately 50 permanent full-time staff members organized into the following units:
The Business Services Office is responsible for human resource administrative support in the areas of recruitment, selection, personnel and benefit transactions processing, job classification, compensation administration, labor relations, diversity, health/safety promotion and facilities management. The unit is responsible for the Telephone Assistance Program (TAP) administration, financial analysis, program audit and utility assessment. In addition, this office provides general accounting, procurement and budget/fiscal and administrative support services to the Commission.
The Consumer Affairs Office (CAO) serves as the Commission's information, consumer education and dispute resolution hub. Consumer Affairs staff provide mediation assistance to consumers filing complaints against utilities under the Commission's jurisdiction. CAO’s Public Advisor provides procedural information to individuals and groups who want to participate in PUC proceedings. The CAO administers the Cold and Hot Weather laws governing natural gas and electric service terminations, the telephone Lifeline discount programs and serves as key public contact office for the Commission.
The Executive Secretary is chief of staff for the agency.
The Minnesota Office of the Attorney General serves as the attorney for all state agencies. Commission Counsel provide legal advise to the Commission and represent the Commission in matters before the Courts. Commission Counsel are administratively part of the staff of the Minnesota Office of the Attorney General.
The Legal Unit provides legal perspective to assist the Commissioners in their decision-making process. The unit drafts the Commission's decisions and orders, leads and coordinates the Commission's rulemakings, and documents the Commission's actions through the minutes process.
The Regulatory Analysis Division includes four major units within the Commission: Economic Analysis, Financial Analysis, Telecommunications and Energy Facilities Planning. The Economic and Financial Analysis units review all natural gas and electric matters coming before the Commission. Cases investigated by the Unit fall into several broad categories including rate changes, energy resource planning, service area matters, mergers and acquisitions, and formal complaints. The Units have also been actively engaged in monitoring the structural changes occurring in these industries. For information about a specific case, please contact the Commission staff listed on the Commission briefing papers for that case. The Telecommunications unit reviews matters relating to rates and services of telephone companies. In addition to the more traditional types of cases under regulation, the Unit also assists the Commission in addressing significant policy issues regarding the ongoing evolution of competition in the telecommunications industry. The Energy Facilities Planning unit is responsible for the need, site and route permitting of certain energy facilities, including power plant and wind turbine siting, transmission line and pipeline routing. The Energy Facilities Planning unit also has responsibilities for certain electric transmission planning activities.