Minnesota News

Improving Customer Service for Minnesotans Through Modern Cloud Telephony

MNsure is modernizing its Contact Center platform to deliver a faster, more accessible, and data-driven consumer experience. With Technology Modernization Fund (TMF) support, the agency will transition from an outdated on-premises Cisco telephony system to Amazon Connect, a flexible cloud-based platform.

Enhancing Government IT Services Through a Modern, User-Centered Platform

The Minnesota IT Services (MNIT) Enterprise is modernizing its IT service management platform by replacing the outdated BMC Helix system with ServiceNow, a scalable, secure, and user-friendly solution. Backed by $1 million in Technology Modernization Fund (TMF) support, this project will transform how IT support is delivered across state agencies—simplifying processes, enhancing visibility into ticket status, and improving both employee productivity and customer satisfaction. With over 35,000 tickets created monthly, the move to ServiceNow ensures faster, smarter, and more transparent resolution of technical issues for state employees and partners.

Empowering State Employees with Secure, AI-Driven Tools

The Minnesota IT Services (MNIT) Enterprise is advancing a critical AI pilot initiative to equip state agencies with secure, practical tools for exploring generative AI applications. With support from the Technology Modernization Fund (TMF) and Microsoft investment funds, MNIT is implementing the nebulaONE chatbot development tool to enable the safe deployment of AI-powered services like retrieval-augmented generation (RAG) and custom chatbots.

Empowering MDA Customers Through Modern, Self-Service Licensing Tools

The Minnesota Department of Agriculture (MDA) is improving service delivery for more than 65,000 license, permit, and certificate holders through a modernized digital platform that supports self-service account management and pre-application functionality. With Technology Modernization Fund (TMF) support, this project will enhance transparency, streamline the licensing process, and give customers more control over their data. It also sets the foundation for integrating OneMN Login in the future, creating a unified, secure experience for all users interacting with MDA’s digital services.

Securing Data Integrity and Operational Continuity Through Record System Modernization

The Minnesota Department of Labor and Industry (DLI) is analyzing data remaining in the outdated Informix operating system and migrating records to a modern, future-ready platform. With support from the Technology Modernization Fund, this project protects critical business data, strengthens data governance, and ensures long-term compliance with state and legal standards.

Transforming Environmental Permitting Through Artificial Intelligence

Minnesotans rely on timely, effective environmental permitting to support community development and protect natural resources. To better meet those needs, the Minnesota Pollution Control Agency (MPCA) is using artificial intelligence (AI) to modernize its permitting process.

Empowering Residents and Strengthening Environmental Response

The Minnesota Pollution Control Agency (MPCA) is modernizing its environmental complaint system to give residents a faster, more effective way to report issues and help protect Minnesota’s environment. Supported from the Technology Modernization Fund (TMF), this initiative will deliver a user-friendly mobile and web-based platform that allows the public to submit complaints with photos, location data, and detailed descriptions—improving MPCA’s ability to respond quickly and accurately to environmental concerns. Ultimately, the project supports healthier communities and stronger environmental stewardship by closing the gap between public observations and agency action.

Strengthening Public Protection Through Licensing System Modernization

Minnesotans rely on licensed professionals in fields like accountancy, architecture, engineering, and surveying to deliver safe, high-quality services. To ensure continued access to qualified experts, Minnesotans will benefit from the modernization of the core Licensing Compliance System (LCS), used by the Boards of Accountancy and AELSLAGID. This system supports all licensure and enforcement functions for over 40,000 professionals statewide.

Energy Infrastructure Permitting Reform

The Public Utilities Commission (PUC) received funds for the discovery, design, prototyping, and user experience development of a technology solution to efficiently and transparently implement the Minnesota Energy Infrastructure Permitting Act. This significant legislation aims to expedite the approval process for clean energy projects.

Boards-Modernize License Compliance System

The Licensing Compliance System (LCS), which includes online application and renewal sites, is essential for the initial licensing, renewals, and enforcement activities of the Minnesota Board of Accountancy (BOA) and the Minnesota Board of Architecture, Engineering, Land Surveying, Landscape Architecture, Geoscience, and Interior Design (AELSLAGID).