Voice Resources

Here you will find information and resources on setting up and using MNIT's Voice services.

The following information offers a quick reference guide to Centrex features. If you need further assistance with telecommunications services, please contact your organization’s telecom coordinator.

Feature	Instructions
Call Forwarding	To activate: Listen for dial tone Dial 72 Listen for dial tone again Dial the phone number you wish to forward your calls to Called phone will ring; party answers; announce call forwarding If no answer, repeat steps and forwarding is enabled Disconnect To deactivate:* Listen for dial tone Dial *73 Disconnect
Three-Way Calling	To establish a call: Listen for dial tone Dial the phone number of the first party After party answers, depress and release switchhook Listen for dial tone Dial the phone number of the second party Depress and release switchhook. All parties are now connected If on an established call: Depress and release switchhook Listen for dial tone Dial the phone number of the party you wish to add onto the conversation Depress and release switchhook: all parties are now connected
Call Hold	To activate: Depress switchhook, listen for dial tone Dial 12 Lay receiver down (don’t hang up) To remove a call from hold:* Depress switchhook Wait for phone to ring Answer and resume conversation
Call Transfer	Transfer without announcing the caller: Depress and release switchhook Listen for dial tone Dial the desired phone number you wish to transfer the call to Disconnect. The transfer will be completed automatically Announce the caller and then transfer: Depress and release the switchhook Listen for dial tone Dial the desired phone number you wish to transfer the call to Depress and release the switchhook. A three-way conference call has been established Announce the call Disconnect. The transfer will be completed automatically
Call Pickup	To answer a ringing phone in your pickup group: Listen for dial tone Dial 9 and begin talking immediately To hold call and answer ringing ext: Depress switchhook and dial 12 and 9 Begin conversation (your present call is on hold) To return to held call:* Disconnect Your phone will ring Answer and resume conversation
Consultation Hold	On any established call: Depress and release switchhook Listen for dial tone Activate desired feature or dial desired phone number To return to held call: Wait for third party to hang up Depress switchhook twice Resume conversation
Speed Calling	6 number speed calling To record a speed number: Dial 74. Hear the dial tone Dial speed code (2-7) and the phone number Listen for a confirmation tone To reach a number: Listen for dial tone. Dial speed code (2-7) and # 30 number speed calling* To record a speed number Dial *75. Hear the dial tone Dial speed code (20-49) and the phone number Listen for a confirmation tone To reach a number Listen for dial tone. Dial speed code (20-49) and #
Directed Call Pickup (Barge-in)	To activate: Lift receiver and dial *13 Dial the extension number you wish to answer Incoming call will be connected immediately
Directed Call Pickup (Non Barge-in)	To activate: Lift receiver and dial *14 Dial the extension number you wish to answer Incoming call will be connected immediately
Conference 6-Way	Dial *43
Call Park – Activate	Dial *45
Call Park – Retrieve	Dial *48
Station-to-Station Dialing	Dial last 4 digits
Local Calls	Dial 9 + phone number (7 or 10 numbers depending on location)
Long Distance	Market Street (Downtown St. Paul) only: Dial 8 + 1 + phone number (10 numbers) All other locations: Dial 9 + 1 + phone number (10 numbers)

Voice Equipment
Users of MNIT’s voice services (VoIP or Centrex) can purchase this equipment through the State of Minnesota’s purchasing program.

For more information, visit the Office of State Procurement (OSP) website. You will need to login with the access code for your agency or organization. If you need an access code, follow the instructions on the OSP website to get one. Once you’re logged in, you can search for equipment with the following contract numbers:
- TTY contract T-507(5)
- Headset contract T-587(5)
- Phone contract T-653(5)
Centrex Users

MNIT can provide information for which Centrex devices work best with your system. Submit a support ticket through the Enterprise Service Desk (MNIT Mall), under Voice Services, for further guidance.

Voice over IP (VoIP): Dialing Instructions

Voice over IP (VoIP): Directory Options
- Missed Calls: Show the calls you have missed
- Placed Calls: Show the calls you have made
- Received: Shows the calls you have received
- Site: The numbers listed in your agency at your specific location.
- White Pages by Name: The state government white pages list, searchable by individual name
- White Pages by Org: The state government white pages list, searchable by agency
- Personal Directory: Personal Directory is a service supplied by Cisco
please note that directory listings are typically limited to the most recent or first found 31 entries.

Call Type	Instructions
Internal (same location)	four digits*
Local Calls	9 + ten digits
Voicemail (outside office)	call your phone number and press 9 during your greeting
9-1-1	9 + 911 (DO NOT hang up if you make an accidental 911 call – explain what happened)
411, 511, etc.	9 + three digits**
On-Network Calls (other state IP lines)	9 + ten digits
Long Distance	9 + 1 + ten digits (When in doubt, leave the 1 out! If it is not a long distance call, the call will go through. If it is a long distance call, you will hear a recording stating to include the 1.)
Toll-free Prefixes	9 + ten digits
International	9 + 011 + country code + city code (if applicable) + phone number**