The following information offers a quick reference guide to Centrex features. If you need further assistance with telecommunications services, please contact your organization’s telecom coordinator.
To establish a call:
If on an established call:
To remove a call from hold:
Transfer without announcing the caller:
Announce the caller and then transfer:
To answer a ringing phone in your pickup group:
To return to held call:
On any established call:
To return to held call:
6 number speed calling
30 number speed calling
|Directed Call Pickup (Barge-in)||
|Directed Call Pickup (Non Barge-in)||
|Conference 6-Way||Dial *43|
|Call Park – Activate||Dial *45|
|Call Park – Retrieve||Dial *48|
|Station-to-Station Dialing||Dial last 4 digits|
|Local Calls||Dial 9 + phone number (7 or 10 numbers depending on location)|
Market Street (Downtown St. Paul) only:
All other locations:
Users of MNIT’s voice services (VoIP or Centrex) can purchase this equipment through the State of Minnesota’s purchasing program.
For more information, visit the Office of State Procurement (OSP) website. You will need to login with the access code for your agency or organization. If you need an access code, follow the instructions on the OSP website to get one. Once you’re logged in, you can search for equipment with the following contract numbers:
MNIT can provide information for which Centrex devices work best with your system. Submit a support ticket through the Enterprise Service Desk (MNIT Mall), under Voice Services, for further guidance.
Formerly known as Cisco UCM User Website.
Find tools to help you manage features, settings, and services on your IP phone in this user guide:
|Internal (same location)||four digits*|
|Local Calls||9 + ten digits|
|Voicemail (outside office)||call your phone number and press 9 during your greeting|
|9-1-1||9 + 911 (DO NOT hang up if you make an accidental 911 call – explain what happened)|
|411, 511, etc.||9 + three digits**|
|On-Network Calls (other state IP lines)||9 + ten digits|
|Long Distance||9 + 1 + ten digits (When in doubt, leave the 1 out! If it is not a long distance call, the call will go through. If it is a long distance call, you will hear a recording stating to include the 1.)|
|Toll-free Prefixes||9 + ten digits|
|International||9 + 011 + country code + city code (if applicable) + phone number**|
* Most sites utilize four digit dialing. If you encounter problems, please contact your agency coordinator or the Service Desk
** This ability may not be programmed for your line due to costs
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