Service information for FY 20/21.
Middleware programs manage communication between applications where needed, and provide the services that enable concurrency, transaction management, threading, and messaging between applications. Middleware sits between the operating system and applications on different servers and simplifies the development of applications that leverage services from other applications and databases.
Middleware services support includes installation, administration, backup configuration and recovery assistance, performance tuning of web servers and/or application server’s middleware instance(s). Services also include Middleware technical support, software license, annual software maintenance, routine software upgrades, maintenance, patching, service coordination, role based access security, product life cycle management, environment management, capacity management and 24x7support for the production middleware infrastructure.
Middleware service is available in Tier 1 and Tier 2 options. Note: Monthly server/VM charges (see Hosting) are not included in the Middleware monthly instance charge.
Tier 1 represents complex Middleware instances (e.g., WebSphere, JBoss and WebLogic servers) which may have one or more of the following:
Tier 2 represents a simple Middleware instance which consists of a stand-alone Web server (e.g., Industry examples are Apache webservers and IIS web servers.)