Service information for FY 20/21.
Hosting and Remote Desktop Virtualization
Hosting Services consist of many components that comprise a highly available and secure environment to house agency applications and systems. The following components are included in the service: computer, storage, data center network, space and utilities, security, software licensing and management tools.
The specific quantity and location of any component will be decided by the requirements of each application and system. Ongoing management and analysis will ensure that system components are configured and maintained to meet agency partner needs.
There will be a periodic review of the current services in use. The agency partner will have the opportunity to refine the current environment to make sure it is running efficiently and that resources are not over/under-allocated or provisioned. Adjustments will be allowed to ensure the resources align properly with the business requirements. The hosting service will use pre-determined standards for consistent management and support. The following features apply to all hosting services:
- All Shared Hosting environments are built and configured with hardware redundancy within the data centers but not between the data centers to ensure the compute infrastructure stays up and running.
- All environments are updated and managed to ensure that any changes or updates to the application can be met.
- The hosting environment will allow for continued evaluation and modifications to the existing environment in order to meet new technical or budgetary requirements.
- All services are designed and built according to MNIT's security standards, policies and governance requirements.
- Choosing the right service: Agency partners should purchase the service type to support the selected business application. MNIT will assist in determining the service that meets the agency partner needs and requirements.
- Options are available: The hosting environment is flexible and allows the agency partner to decide on variables that impact cost and performance.
- Using the service: Agency partners choose applications that meet their business needs, and can purchase the hosting service required to run the application purchased through MNIT.
What is included
The following are included in all services: security, infrastructure, data center space, operational support and technical input on architecting the correct solution for the selected application.
- All services are billed on a monthly basis.
- Data Center Basic services are measured by Rack Unit (RU).
- Dedicated Hosting-will be measured by using a “standard configuration” server instance that has a set rate, plus a one-time charge to recover additional resource cost requirements above the “standard configuration”. Standard configurations for IaaS related items can be referenced within MNIT’s “Policies and Standards” library.
- Shared Hosting will be measured by provisioned server resources of memory (RAM) and processor (CPU).
- Data storage will use the metric of gigabytes (GB) and is a monthly variable.
- The Cloud Hosting service is billed at cost plus overhead.
What is not included
The following are NOT included as part of the Hosting Service:
- Connections via the WAN service.
- Application and Database licensing needs are NOT covered by the Hosting service.
- Disaster recovery (DR) is a focused effort to recover in case of a catastrophe. DR is not part of the Hosting service . The DR plan and efforts are part of enterprise business continuity and specific business application continuity plans.
- Nonstandard operating system (OS) configuration and support may incur additional costs. Standard server operating systems and configuration templates are used to meet compliance and governance requirements. IaaS standard operating systems can be referenced within MNIT’s “Policies and Standards” library. Any deviation from the standards will be best effort to manage and support but may require professional technical services.
- Application upgrades required after an Operating System (OS) upgrade.
- If an old server is being replaced by a new server, the customers using the old server will be billed for both servers until their data has been removed from the old server.
Remote Desktop Virtualization Service
This service provides both Virtual Desktops and Hosted Application access. The Virtual Desktop provides users with a full Windows desktop that is hosted in an Enterprise Data Center. The desktop can be remotely accessed from anywhere and from any device. A hosted application provides remote access to a centrally managed application that can be accessed from multiple types of devices.
- Flexibility: Run off-the-shelf, legacy, and custom applications from any device; run Windows-only applications on non-Windows devices; specialized software can be added, updated, or removed quickly.
- Mobility: Access from anywhere, any device.
- Availability :Redundant power, network, and Enterprise Data Center Infrastructure.
- Security: Allow secure access to sensitive data; reduce threats from theft or compromise from the client device.
- Manageability: Simplify application support and management; manage upgrades, patches, and version control.
Service Desk Support Options
This service will be available 24/7 barring any unplanned outages and planned system maintenance windows per MNIT’s change policy. MNIT will provide as much notice as possible for planned maintenance or outages.
- Unexpected outages: In the case of an unexpected outage, MNIT staff will return the service to operation as soon as possible.
- Planned Maintenance: Regularly scheduled system maintenance, including virtual desktop reboots.
- Emergency Maintenance: In some situations, it may become necessary to perform emergency maintenance to correct or prevent service issues.
- The metric used for both counting and billing for this service is per unique user ID.
- The unique user ID is created within an Active Directory user group and is granted access to various applications using the polices granted to that group.
- The rate is set per the bi-annual rate setting process.
- Reports are run monthly to create the list of user accounts for billing.
- Accounts are billed to the customer the actual users are assigned to. This is per customer request.
Examples of Virtual Desktop Types and Specifications
||2 vCPU, 4GB RAM, 4GB hard disk
||2 vCPU, 4GB RAM, 10GB hard disk
|Type 2 Advanced
||2 vCPU, 6GB RAM, 20GB hard disk