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Service information for FY 20/21.

Enterprise Software Bundles

The majority of workers in today’s environment have basic communication and collaboration needs that can be served by Enterprise Software Bundles, including email, instant messaging and enhanced collaboration tools.

  • The Workstation Bundle is generally used for most office purposes.
  • The Kiosk Bundle is designed for situations where many employees share a single computer for tasks such as time entry, email and calendar appointments, or viewing an agency intranet.

Service Desk Support Options

Both bundles include Service Desk support. Beyond the support included in Desktop and Laptop Bundles. The Service Desk supports Enterprise Software 24/7/365 (24 hours a day, 7 days a week, 365 days a year).

  • No support (this option is only available to cities and counties)

Considerations

  • Billing: All Bundles are billed at monthly intervals. Billing is based on mailbox counts.
  • Agency partners purchasing Enterprise Software Bundles must also purchase Laptop and/or Desktop Bundles.

Optional Add-on Services

  • Email Archiving is available to retain emails for e-discovery or litigation requirements, and includes support.

Workstation Services (Core Service)

All Workstation Bundles are billed monthly, and include the following:

  • Microsoft Office 365: Word, Excel, PowerPoint, Outlook, OneNote, Access
  • SharePoint access license
  • Skype for Business
  • Security awareness training
  • Access oversight and audit
    • Physical access to Data Centers and data
    • Data access security monitoring
    • Web filtering

Kiosk Worker Services (Core Service)

This bundle is useful in situations where many people share the use of a single computer for tasks such as time entry, accessing the agency intranet or checking email or calendars. All Kiosk services include the following:

  • Microsoft Office 365, Kiosk User Office Online
  • SharePoint access license
  • Security awareness training
  • Access oversight and audit
    • Physical access to Data Centers and data
    • Data access security monitoring

Rates for Software Bundles

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