Service information for FY 20/21.
Mobile Device Management (MDM)
This service helps secure and manage mobile devices that connect to the state network. The service is available for both state-owned devices and devices owned by individual state employees, also referred to as “bring your own device” (BYOD).
MDM service is available in Basic and Advanced levels of service for mobile phones and tablets as outlined below (for Windows tablet coverage, please see the information for Laptop Bundles.) MDM Advanced allows each agency partner to establish rules to exceed the minimum security requirements established by the Enterprise Security Office.
General support provided with the service
- Helping with device enrollment
- Working with agency partners to establish security standards, feature restrictions and application testing
- Monitoring devices for compliance with agency partner rules and operating system requirements
- Management of lost devices (wipe)
- Establishing retirement parameters
- Troubleshooting instructions and remote diagnostics
- Device procurement is provided by the agency partner
- Initial device setup is provided by the agency partner or local MNIT Services staff
- Billing is done at monthly intervals, and counts are based on ActiveSync reports by Microsoft and Advanced MDM reports
- MDM support staff will work with agency partners to determine applications that are approved for use
- MDM Basic service is limited to BYOD devices • Support does not include training for end users on how to use a device
- Support will not force operating system updates, but will establish minimum requirements
- Request service through the MNIT Mall or contact MNIT Client Relations.
Devices covered by both MDM levels of service
- Standard mobile phones: iOS (iPhone), Android, Windows
- Standard iOS (iPad) and Android tablets (for Windows tablets, see Laptop Bundles)
Basic MDM Services
- Are available only to state employees who bring their own device to work (BYOD)
- Provide basic capability to connect to email and calendars
- Report on active versus inactive devices
Advanced MDM Services
- These are required for all state-owned devices (Basic MDM is not available for these devices)
- Services are also available to state employees who bring their own device to work (BYOD)
- Offer the following features (limitations may exist depending on device type):
- Basic capability to connect to email and calendars
- Tracks age of devices and usage
- Ensures devices are used according to established standards
- Advanced management capabilities to manage what is placed on the devices to help users work with and store data.
- MDM support can help enroll devices, setting them up and creating rules
- Agency partners can set secure use features, including: passcode and encryption requirements, compliance rules for usage, activities that are allowed on the device, providing and controlling specific applications the user can add for business needs
- MDM provides options for sending updates to the devices including remote wipes, if necessary. Wipes can be limited to organizational data, leaving personal files intact.
- Support can be provided by using remote diagnostics.