Get long Distance, Caller ID, Call Forwarding, Three-way Calling and more through MNIT’s Centrex services. These services are available in many Minnesota locations through a contract with CenturyLink.
Communicate with your customers and stakeholders though telephone, email, and web chat using MNIT’s Voice over IP service infrastructure. Agencies of all sizes use this omnichannel environment, where each contact is routed, queued, monitored, and reported.
CICM User Accounts (2nd nature)
Manage call center reporting, call recording (Quality Management), workforce management, call center agent administration, call center hours administration, and phone provisioning through 2nd Nature, MNIT’s contact center application.
Contact Center is a designed service based on agency business requirements.
Over the Phone interpretation (OPI) is a language interpretation service provided over a phone connection. It’s used to convert spoken words from one language to another, so listeners and speakers can understand each other. There are three types of OPI currently offered through MNIT:
- General OPI: This is for general use and doesn’t require any special certifications or requirements. It can be used for 9-1-1 calls.
- Health Care Certified OPI: This is used when specialized terminology and knowledge is required for hospitals, clinics, or health information centers.
- Court/Legal Certified OPI: This is used when specialized terminology and knowledge is required for hearings or legal proceedings.
What is Included in Voice – OPI?
OPI through the MNIT contract includes access to interpreters and the three levels of service described above. After you activate the service, you should contact the Enterprise Service Desk to get your six-digit access code.