WEBVTT

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The first series, of course,

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did make a tremendous

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impact on this case. It was like opening up

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the doors and seeing,

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"Here is what you've got

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here." You've got people who have...

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may live...

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they may be in a hospital

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that is quite remote

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from their own homes and

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their own families.

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And many of them had been there

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for years, literally

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for years. They came there maybe in their

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teens and would die there.

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And many times the

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family after all those

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years just completely

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lost touch, so they had no visitors.

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It was...

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you should know that after

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that first series,

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I used to wake up in the night

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really with nightmares.

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I could smell the hospitals in my hair,

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if I moved my head.

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I took the clothes that I

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had worn in the hospital, had them cleaned,

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and still couldn't stand the scent of them,

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because there was a very

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definite odor connected

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with these places.

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And it's just there all the time.

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But the second series was...

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you could see

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what can happen when money

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is appropriated and

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when people are alerted

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to the fact that you need

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good staff, you need trained staff.

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And the hospitals, they had improved,

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they had improved.

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It was really...

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it was a wonderful thing

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to see, even though you knew that

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they still had a long way to go.

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They were still short of staff.

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The training programs

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were just beginning.

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And then there was...

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many people were beginning to

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think that this was not

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the place for a lot of

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these people, anyway.

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That the kind of care that

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they should have would be much closer to home.