The workers who had done this job all these years shouldn't be the folks who came out losers in this. And this was going to be a better world for the clients, clearly. Most family members, I think, thought that this was going to be better, although not all. There was a minority group among families that were very resistant to this change, that they wanted the campus structure. They wanted the security of knowing that caregivers weren't going to turn over, that people weren't going to go out of business.

And from 1986-1987 on it was really a question of how to close the deal. The folks that I think were most instrumental of that was actually DHS Commissioner Sandra Garderbring, a subsequent Supreme Court Justice, now a high-ranking person over at the U (University of Minnesota).

Who saw it as her job to try to get everybody in a room or at least people in the same building but in different rooms and figure out how do the workers get what they need out of this, how the communities get what they need, how the clients and families get what they need out this.