FFY 2004 Work Plan Achievements Business Results Customer Focus Results - Technical Assistance and Compliments Technical Assistance Requests (Unique) Goal = 10% Increase 1999 755 2000 1,043 2001 1,290 2002 1,502 2003 3,013 2004 5,845 Total Compliments (helpful, timely, specific product) 1999 245 2000 548 2001 811 2002 1,242* 2003 846 2004 881 *MTARS visit June 2002 FFY 2004 Work Plan Achievements Business Results Customer Focus Results - Publications Number of Publication Orders Annualized/FFYs 1999-2004 1999 1794 2000 1454 2001 2069 2002 3276 2003 4255 2004 20,229* *Includes Website flyer mailings in January and February. Annual Number of Publications Disseminated (1999-2004) 1993 10,499 1994 19,431 1995 16,253 1996 4,912 1997 14,109 1998 27,865 1999 29,358 2000 24,965 2001 35,702 2002 27,558 2003 36,263 2004 45,151 FFY 1996 figure represents budget cuts Publications Evaluation Scores (1999-2004) 1993 8.7 1994 8.7 1995 8.65 1996 8.9 1997 9.1 1998 8.6 1999 8.7 2000 8.9 2001 9.2 2002 9.2 2003 9.2 2004 9.4 Publication Evaluation - Usefulness/helpfulness=YES Goal=90% - 95% (1999-2004) 1999 99% 2000 99% 2001 97% 2002 99% 2003 99% 2004 100% FFY 2004 Work Plan Achievements Business Results Customer Focus Results - Presentations and Training Participation Presentations Goal = 25 2000 34 2001 32 2002 36 2003 30 2004 54 Attendees at Presentations Goal = 2500 2000 3,312 2001 3,993 2002 6,265 2003 2,599 2004 5,034 Participants in Training Events (Training Conferences Grants) Goal = 25 2000 1,191 2001 1,846 2002 1,461 2003 1,517 2004 3,245 FFY 2004 Work Plan Achievements Business Results Human Resource Results Minnesota Governor's Council on Developmental Disabilities Training and Development on Quality Person hours of training FFY 95 0 FFY 97 50 FFY 98 150 FFY 99 538 FFY 2000 530.5 FFY 2001 440.5 FFY 2002 614.5 FFY 2003 499.5 FFY 2004 328.5 GCDD Members and Staff Staff Initiatives 1999 66 2000 91 2001 110 2002 71 2003 102 2004 83 30-60-90 Day Work Plan (Ahead of Time and On Time) 2000 96% 2001 97% 2002 100% 2003 99.5% 2004 98.2% Partners in Policymaking Performance as Advocates Longitudinal Survey Data Collected February 2004 Percentage of Letters/Emails Class 16 57% Class 17 83% Class 18 71% Class 19 80% General Population 12% Percentage of Visits Class 16 57% Class 17 83% Class 18 71% Class 19 70% Percentage of Phone Calls Class 16 57% Class 17 83% Class 18 57% Class 19 60% Partners in Policymaking Performance as Advocates Longitudinal Survey Data Collected February 2004 Percentage of Advocacy Committees Class 16 43% Class 17 67% Class 18 71% Class 19 70% General Population 6% Percentage of Presentations Class 16 43% Class 17 50% Class 18 57% Class 19 60% General Population 4% Partners in Policymaking Performance as Advocates Longitudinal Survey Data Collected February 2004 (IPSII Results) Independence Class16 100% Class17 83% Class18 86% Class19 100% Productivity Class16 57% Class17 83% Class18 86% Class19 90% SelfDetermination Class16 100% Class17 100% Class18 100% Class19 100% Integration/Inclusion Class16 86% Class17 86% Class18 86% Class19 100% Parters in Policymaking End Results (IPSII) - Levels and Trends FFY 2001-2004 Independence Class18(pre) 4 Class18(post) 4.2 Class19(pre) 3.7Class19(post) 3.8 Class20(pre) 3.7 Class20(post) 4.6 Class21(pre) 3.9 Class21(post) 4.4 Productivity Class18(pre) 4 Class18(post) 4.1 Class19(pre) 3.8Class19(post) 3.8 Class20(pre) 3.6 Class20(post) 4.1 Class21(pre) 3.9 Class21(post) 4.4 Partners in Policymaking End Results (IPSII) - Levels and Trends FFY 2001-2004 Self Determination Class18(pre) 0 Class18(post) 0 Class19(pre) 3.8Class19(post) 3.9 Class20(pre) 3.6 Class20(post) 4.4 Class21(pre) 2.7 Class21(post) 4.4 Integration/Inclusion Class18(pre) 4 Class18(post) 4.2 Class19(pre) 3.6Class19(post) 3.8 Class20(pre) 3.4 Class20(post) 4 Class21(pre) 3.3 Class21(post) 4.2 African American Outreach FFYs 2002-2004 Independence 2002(pre) 4.4 2003(pre) 3.7 2003(post) 5 2004(pre) 3.8 2004(post) 4.6 Productivity 2002(pre) 4.1 2003(pre) 4 2003(post) 5 2004(pre) 3.8 2004(post) 4.5 Inclusion 2002(pre) 4.2 2003(pre) 3.7 2003(post) 5 2004(pre) 2.6 2004(post) 4.6 Self-Determination 2002(pre) 4 2003(pre) 3.7 2003(post) 5 2004(pre) 2.8 2004(post) 4.6 Hispanic Outreach FFYs 2001-2004 Independence 2001(pre) 4.5 2001(post) 4.4 2002(pre) 4 2002(post) 4.6 2004(pre) 4.2 2004(post) 4.5 Productivity 2001(pre) 4.5 2001(post) 4.4 2002(pre) 4.2 2002(post) 4.4 2004(pre) 4.3 2004(post) 4.5 Inclusion 2001(pre) 4.4 2001(post) 4.6 2002(pre) 3.9 2002(post) 4.6 2004(pre) 4.2 2004(post) 4.6 Self-Determination 2001(pre) 4.4 2001(post) 4.3 2002(pre) 3.8 2002(post) 4.4 2004(pre) 4.3 2004(post) 4.5 Asian Outreach FFY 2004 Independence 2004(pre) Yes 2 No 3 2004(post) Yes 4 No 0 Productivity 2004(pre) Yes 5 No 0 2004(post) Yes 4 No 0 Self-Determination 2004(pre) Yes 1 No 4 2004(post) Yes 4 No 0 Inclusion 2004(pre) Yes 2 No 3 2004(post) Yes 4 No 0 Partners Graduate Workshops Knowledge Gained, Usefulness, and Quality of Presentations 2000 Knowledge Gained 4.5 2000 Usefulness 4.6 2000 Quality of Presentations 4.7 2001 Knowledge Gained 4.6 2001 Usefulness 4.7 2001 Quality of Presentations 4.9 2002 Knowledge Gained 4.6 2002 Usefulness 4.7 2002 Quality of Presentations 4.7 2004 Knowledge Gained 4.4 2004 Usefulness 4.4 2004 Quality of Presentations 4.3 Publication Delivery Time FFY 2004 - 3 days standard On Time Delivery of Publications 1999 89% 2000 97% 2001 96% 2002 92% 2003 94% 2004 98% Electronic Government Services Operational Plan Performance Goals Approved by Commissioner FFYs 2002-2004 E-Government (Unique Visitors) 2002 8,386 Three Month Total 2003 87,261 2004 109,218 E-Government Number of Downloads 2002 data not collected 2003 82,781 2004 48,967