Minnesota Governor's Council on Developmental Disabilities Business Results Federal Fiscal Year 2019 October 1, 2019 - September 30, 2020 FFY 2020 Business Results EXECUTIVE SUMMARY As part of its focus on continuous quality improvement and alignment to the Baldrige Criteria, the Minnesota Governor's Council on Developmental Disabilities has produced a set of Business Results since the early 2000s. It should be noted that the pandemic did affect some performance results. 1. Most customer focus results continue to be moving in a favorable direction: • Customer contacts increased during FFY 2020. • Compliments also increased and primarily centered around the Partners in Policymaking program. • The greatest customer reach is through online products and services. Over 3 million documents were downloaded in FFY 2020 and over 64,000 videos were viewed. Dissemination of print publications continues to decline to approximately 1,100. • Social media users also increased to over 630,000 while the two Apps had over 13,000 combined downloads. • Training conference attendance was down to 1069 during this past year. 2. The 25% matching funds goal has been exceeded every year in the financial and market results area. 3. Human resource results focus on council member and staff training, which has successfully averaged over 500 hours annually for the past 10 years. The number of training hours declined to 420 in 2020 due to the pandemic and cancellation of meetings. 4. The federal outcomes of independence, productivity, self-determination, integration and inclusion were measured pre and post training activities. The gain ranged from 0.3 to 1.1 (on a 5- point scale) while knowledge, usefulness and quality of training averaged 4.7 on a 5-point scale. FFY 2020 Business Results Customer Focus Results A.Technical Assistance Contacts FFYs 2011 - 2020 Technical Assistance Contacts (includes repeat customers) year number 2011 15182 2012 16861 2013 15844 2014 18638 2015 18261 2016 20397 2017 20038 2018 18878 2019 19782 2020 23078 FFY 2020 Business Results Customer Focus Results B. Total Compliments (mail/email) Technical assistance; timeliness; and presentations, products/services, and Partners in Policymaking FFYs 2011 - 2020 year number FFY2011 1063 FFY2012 1131 FFY2013 955 FFY2014 1282 FFY2015 1219 FFY2016 1251 FFY2017 1169 FFY2018 1318 FFY2019 1194 FFY2020 1411 FFY 2020 Business Results Customer Focus Results G. Print Publications and Downloads FFYs 2011 - 2020 Publications Print Publications, Downloads and Video Files (2013-2014) Publications V = Good Downloads ^ = Good (Downloads and Video Files) FFY2011 Publications 10,686 Downloads 519,161 Total equals 535,521 FFY2012 Publications 18,847 Downloads 1,260,703 Total equals 1,279,550 FFY2013 Publications 12,845 Downloads 1,182,934 Video Files 52765 Total equals 1,248,544 FFY2014 Publications 7291 Downloads 644,895 Video Files 36674 Total equals 688,860 FFY2015 Publications 3373 Downloads 373,778 Video Files 70350 Total equals 447,501 FFY2016 Publications 5972 Downloads 393,982 Video Files 4,188 Total equals 447,501 FFY2017 Publications 3600 Downloads 461,699 Video Files 56,042 Total equals 521,341 FFY2018 Publications 3923 Downloads 1,024,203 Video Files 20,607 Total equals 1,048,773 FFY2019 Publications 3455 Downloads 2,143,421 Video Files 35,288 Total equals 2,182,164 FFY2020 Publications 1095 Downloads 3,258,140 Video Files 64,169 Total equals 3,323,404 FFY 2013: Video files added FFYs 2014 and 2015: Decrease in downloads due to IT infrastructure changes; some IP addresses dropped. FFY 2020 Business Results Customer Focus Results H. Online Visits (Websites) FFYs 2010 - 2020 Total Number of Visitors (Websites and mn.gov/disability-mn) and Visits from Mobile Browsers ^ = Good Total Number of Visitors FFY2011 247,420 FFY2012 256,768 FFY2013 307,036 FFY2014 344,208 FFY2015 375,553 FFY2016 412,330 FFY2017 424,162 FFY2018 454,557 FFY2019 613,420 FFY2020 1,164,374 FFY 2020 Business Results Customer Focus Results J. Facebook Users and Facebook Visits/Views FFY 2015 - 2020 Facebook Users 2015 61843 2016 122184 2017 143161 2018 88514 2019 92612 2020 630466 Facebook Visits/Views 2015 122320 2016 216279 2017 237867 2018 148711 2019 148589 2020 697419 K. Tech App Downloads FFY 2015-2020 Autism 5-Point Scale(released 10/5/11) 2015 32705 2016 46992 2017 74303 2018 113145 2019 161166 2020 173981 Telling Your Story(released 7/13/12) 2015 2568 2016 3379 2017 7771 2018 8622 2019 9528 2020 10146 NOTE: Totals are cumulative from release date FFY 2020 Business Results Customer Focus Results L. Online Learning Visits and M. Online Learning IPSII Results (scale of 1 - 5; 5 = highest) FFY 2020 Business Results Customer Focus Results N. Cosponsored Training Conferences - Attendees FFYs 2010 - 2020 ^ = Good Attendees at Cosponsored Training Conferences FFY2011 2599 FFY2012 1550 FFY2013 3254 FFY2014 2328 FFY2015 1830 FFY2016 1324 FFY2017 1499 FFY2018 2126 FFY2019 1216 FFY2020 1069 FFY 2020 Business Results Financial and Market Results A. Matching Funds FFYs 2013 - 2020 Matching Funds ^ = Good FFY2013 $555,426 FFY2014 $413,109 FFY2015 $528,050 FFY2016 $408,675 FFY2017 $389,997 FFY2018 $481,760 FFY2019 $372,757 FFY2020 $592,000 Goal = 25% Match $516,524 FFY2020 $347,922 FFY2019 $343,490 FFY2018 $341,603 FFY2017 $338,347 FFY2016 $337,358 FFY2015 $323,591 FFY2014 $338,965 FFY2013 FFY 2020 Business Results Human Resource Results A. Training Hours – Council Members and Staff FFYs 2011 - 2020 Core Learning and Quality Improvement Training Person Hours of Training ^ = Good FFY2011 540 FFY2012 539 FFY2013 483.25 FFY2014 460 FFY2015 511 FFY2016 486 FFY2017 524.75 FFY2018 501.5 FFY2019 608.5 FFY2020 420 FFY 2020 Business Results Supplier /Partner Results A. African American and Somali Outreach Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends FFYs 2015 - 2020 Independence FFY2016 - African American Outreach Pre 3.0 Post 5.0 FFY2017 - African American Outreach Pre 2.8 Post 4.8 FFY2018 - Somali Outreach Pre 1.0 Post 3.6 FFY2019 - Somali Outreach Pre 1.3 Post 4.9 FFY2020 - Somali Outreach Pre 3.1 Post 4.1 Productivity FFY2016 - African American Outreach Pre 2.3 Post 5.0 FFY2017 - African American Outreach Pre 2.8 Post 4.8 FFY2018 - Somali Outreach Pre 1.0 Post 3.5 FFY2019 - Somali Outreach Pre 1.4 Post 4.9 FFY2020 - Somali Outreach Pre 2.5 Post 3.5 Self Determination FFY2016 - African American Outreach Pre 3.5 Post 5.0 FFY2017 - African American Outreach Pre 3.1 Post 4.9 FFY2018 - Somali Outreach Pre 1.3 Post 3.8 FFY2019 - Somali Outreach Pre 1.4 Post 4.7 FFY2020 - Somali Outreach Pre 2.6 Post 3.7 Integration/Inclusion FFY2016 - African American Outreach Pre 2.4 Post 5.0 FFY2017 - African American Outreach Pre 2.6 Post 4.8 FFY2018 - Somali Outreach Pre 1.6 Post 3.4 FFY2019 - Somali Outreach Pre 1.4 Post 4.7 FFY2020 - Somali Outreach Pre 2.3 Post 3.3 FFY 2020 Business Results Supplier/Partner Results B. Partners in Policymaking Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends (Classes 30 - 35) FFYs 2012-2018 Independence Class 32 Pre 4.4 Post 4.6 Class 33 Pre 4.3 Post 4.4 Class 34 Pre 4.1 Post 4.5 Class 35 Pre 4.5 Post 4.6 Class 36 Pre 4.4 Post 4.7 Class 37 Pre 4.2 Post 4.6 Productivity Class 32 Pre 4.1 Post 4.6 Class 33 Pre 3.9 Post 4.0 Class 34 Pre 3.9 Post 4.0 Class 35 Pre 4.0 Post 4.6 Class 36 Pre 4.0 Post 4.6 Class 37 Pre 4.0 Post 4.3 Self Determination Class 32 Pre 4.2 Post 4.7 Class 33 Pre 3.9 Post 4.1 Class 34 Pre 3.6 Post 4.4 Class 35 Pre 4.1 Post 4.4 Class 36 Pre 4.0 Post 4.7 Class 37 Pre 4.0 Post 4.4 Integration/Inclusion Class 32 Pre 3.3 Post 4.4 Class 33 Pre 3.3 Post 3.8 Class 34 Pre 3.5 Post 4.1 Class 35 Pre 3.6 Post 4.6 Class 36 Pre 3.4 Post 4.1 Class 37 Pre 3.8 Post 4.1 FFY 2020 Business Results Supplier/Partner Results C. Self Advocacy - SAM Central and NW Regions Training Sessions and Attendees, Teachers/Trainers, Evaluation Results (scale of 1 - 5; 5 = highest) FFYs 2015 - 2020 Number of Training Sessions Central FFY2015 21 FFY2016 20 FFY2017 28 Northwest FFY2015 25 FFY2016 14 FFY2017 13 Total for Central and NW Regions FFY2018 122 FFY2019 87 FFY2020 18 Self Advocates Attending Training Sessions Central FFY2015 312 FFY2016 353 FFY2017 497 Northwest FFY2015 483 FFY2016 262 FFY2017 252 Total for Central and NW Regions FFY2018 286 FFY2019 98 FFY2020 97 Training Session Evaluation Results FFY2020 Knowledge 4.7 Usefulness 4.7 Quality 4.8 FFY 2020 Business Results Supplier/Partner Results D. Self Advocacy - SAM Central and NW Regions IPSII Results (% = Yes) FFYs 2013 - 2020 Independence Central FFY2014 98% FFY2015 93% FFY2016 100% FFY2017 98% Northwest FFY2014 95% FFY2015 98% FFY2016 100% FFY2017 91% Total for Central and NW Regions FFY2018 100% FFY2019 88% FFY2020 92% Productivity Central FFY2014 87% FFY2015 96% FFY2016 95% FFY2016 77% Northwest FFY2014 77% FFY2015 100% FFY2016 100% FFY2017 74% Total for Central and NW Regions FFY2018 100% FFY2019 90% FFY2020 98% Self Determination Central FFY2014 94% FFY2015 100% FFY2016 100% FFY2017 100% Northwest FFY2014 91% FFY2015 100% FFY2016 100% FFY2017 98% Total for Central and NW Regions FFY2018 100% FFY2019 90% FFY2020 96% Integration/Inclusion Central FFY2014 98% FFY2015 100% FFY2016 94% FFY2017 98% Northwest FFY2014 92% FFY2015 100% FFY2016 100% FFY2017 98% Total for Central and NW Regions FFY2018 85% FFY2019 88% FFY2019 92% FFY 2020 Business Results Supplier/Partner Results G. Individuals Employed, and IPSII Results (% = Yes) FFY 2015-2020 Individuals Employed 2016 Transition Students 4 2017 Transition Students 8 2018 Transition Students 10 2019 Transition Students 8 2020 Transition Students 5 2016 Adults with DD 9 2017 Adults with DD 9 2018 Adults with DD 12 2019 Adults with DD 10 2020 Adults with DD 10 IPSII Results (% = Yes) 2016 I 4.5 2017 I 4.6 2018 I 4.9 2019 I 4.5 2020 I 3.6 2016 P 4.8 2017 P 4.4 2018 P 5.0 2019 P 4.3 2020 P 3.8 2016 S 4.5 2017 S 4.6 2018 S 5.0 2019 S 4.5 2020 S 3.4 2016 II 4.8 2017 II 4.5 2018 II 4.6 2019 II 4.0 2020 II 2.9 Governor's Council on Developmental Disabilities Minnesota Department of Administration 370 Centennial Office Building 658 Cedar Street Saint Paul, Minnesota 55155 www.mn.gov/mnddc www.mn.gov/mnddc/pipm Call: 651.296.4018 Toll Free: 877.348.0505 MN Relay Service: 800.627.3529 or 711 Email: admin.dd@state.mn.us Reduce, Reuse, Recycle