Minnesota Governor's Council on Developmental Disabilities Business Results Federal Fiscal Year 2019 October 1, 2018 - September 30, 2019 FFY 2019 Business Results Customer Focus Results A.Technical Assistance Contacts FFYs 2010 - 2019 Technical Assistance Contacts (includes repeat customers) year number 2010 13648 2011 15182 2012 16861 2013 15844 2014 18638 2015 18261 2016 20397 2017 20038 2018 18878 2018 19782 FFY 2019 Business Results Customer Focus Results B. Total Compliments (mail/email) Technical assistance; timeliness; and presentations, products/services, and Partners in Policymaking FFYs 2010 - 2019 year number FFY2010 821 FFY2011 1063 FFY2012 1131 FFY2013 955 FFY2014 1282 FFY2015 1219 FFY2016 1251 FFY2017 1169 FFY2018 1318 FFY2019 1194 FFY 2019 Business Results Customer Focus Results C. Publication Orders FFYs 2010 - 2019 Number of Orders for Print Publications FFY2010 130 FFY2011 202 FFY2012 115 FFY2013 72 FFY2014 42 FFY2015 56 FFY2016 175 FFY2017 75 FFY2018 121 FFY2018 77 Print publications are treated as an alternative to electronic versions and downloads FFY 2019 Business Results Customer Focus Results D. Publications Rating (scale of 1 - 10; 10 = highest) FFYs 2008 - 2018 Publication Rating Scores FFY2010 9.0 FFY2011 8.8 FFY2012 9.8 FFY2013 9.4 FFY2014 8.7 FFY2015 8.9 FFY2016 9.5 FFY2017 10.0 FFY2018 10.0 FFY2019 9.2 ^ = Good FFY 2019 Business Results Customer Focus Results E. Publication Delivery Time FFYs 2010 - 2019 On Time Delivery of Publications (Industry standard = 3 days) ^ = Good FFY2010 100% FFY2011 100% FFY2012 100% FFY2013 100% FFY2014 100% FFY2015 100% FFY2016 100% FFY2017 100% FFY2018 100% FFY2019 100% FFY 2019 Business Results Customer Focus Results F. Publication Evaluation FFYs 2010 - 2019 Publication Evaluation - Usefulness/Helpfulness = Yes ^ = Good FFY2010 100% FFY2011 98% FFY2012 100% FFY2013 100% FFY2014 100% FFY2015 100% FFY2016 100% FFY2017 100% FFY2018 100% FFY2019 100% FFY 2019 Business Results Customer Focus Results G. Print Publications and Downloads FFYs 2008 - 2018 Publications Print Publications, Downloads and Video Files (2013-2014) Publications V = Good Downloads ^ = Good (Downloads and Video Files) FFY2010 Publications 8,874 Downloads 642,006 Total equals 650,880 FFY2011 Publications 10,686 Downloads 519,161 Total equals 535,521 FFY2012 Publications 18,847 Downloads 1,260,703 Total equals 1,279,550 FFY2013 Publications 12,845 Downloads 1,182,934 Video Files 52765 Total equals 1,248,544 FFY2014 Publications 7291 Downloads 644,895 Video Files 36674 Total equals 688,860 FFY2015 Publications 3373 Downloads 373,778 Video Files 70350 Total equals 447,501 FFY2016 Publications 5972 Downloads 393,982 Video Files 4,188 Total equals 447,501 FFY2017 Publications 3600 Downloads 461,699 Video Files 56,042 Total equals 521,341 FFY2018 Publications 3923 Downloads 1,024,203 Video Files 20,607 Total equals 1,048,773 FFY2019 Publications 3455 Downloads 2,143,421 Video Files 35,288 Total equals 2,182,164 FFY 2013: Video files added FFYs 2014 and 2015: Decrease in downloads due to IT infrastructure changes; some IP addresses dropped. FFY 2019 Business Results Customer Focus Results H. Online Visits (Websites and Mobile Browsers) FFYs 2010 - 2019 Total Number of Visitors (Websites and mn.gov/disability-mn) and Visits from Mobile Browsers ^ = Good Total Number of Visitors FFY2010 260,956 FFY2011 247,420 FFY2012 256,768 FFY2013 307,036 FFY2014 344,208 FFY2015 375,553 FFY2016 412,330 FFY2017 424,162 FFY2018 454,557 FFY2019 613,420 Visits from Mobile Browsers FFY2013 28,764 FFY2014 45,291 FFY2015 61,629 FFY2016 75,012 FFY2017 112,604 FFY2017 89,398 FFY 2019 Business Results Customer Focus Results I. mn.gov/disability-mn Visitors FFYs 2013 - 2019 FFY2013 34829 FFY2014 37848 FFY2015 41152 FFY2016 43961 FFY2017 64391 FFY2018 24220 FFY2019 24367 FFY 2019 Business Results Customer Focus Results J. Facebook Users and Facebook Visits/Views FFY 2014 - 2019 Facebook Users 2014 33582 2015 61843 2016 122184 2017 143161 2018 88514 2019 92612 Facebook Visits/Views 2014 77393 2015 122320 2016 216279 2017 237867 2018 148711 2019 148589 K. Tech App Downloads FFY 2014-2019 Autism 5-Point Scale(released 10/5/11) 2014 28489 2015 32705 2016 46992 2017 74303 2018 113145 2019 161166 Telling Your Story(released 7/13/12) 2014 1973 2015 2568 2016 3379 2017 7771 2018 8622 2019 9528 NOTE: Totals are cumulative from release date FFY 2019 Business Results Customer Focus Results L. Online Learning Visits and M. Online Learning IPSII Results (scale of 1 - 5; 5 = highest) L. LMS* Online Learning Visits FFYs 2015 - 2019 FFY2015 7900 FFY2016 6967 FFY2017 8002 FFY2018 8219 FFY2019 12737 M. Online Learning IPSII Results FFYs 2015 - 2019 I 2015 4.2 2016 4.2 2017 4.4 2018 4.3 2019 4.3 P 2015 4.2 2016 4.2 2017 4.3 2018 4.2 2019 4.3 S 2015 4.3 2016 4.3 2017 4.4 2018 4.2 2019 4.4 II 2015 4.3 2016 4.9 2017 4.4 2018 4.2 2019 4.2 *Learning Management System 2014: Learning management system began tracking March 2014 FFY 2019 Business Results Customer Focus Results N. Cosponsored Training Conferences - Attendees FFYs 2010 - 2019 ^ = Good Attendees at Cosponsored Training Conferences FFY2010 1915 FFY2011 2599 FFY2012 1550 FFY2013 3254 FFY2014 2328 FFY2015 1830 FFY2016 1324 FFY2017 1499 FFY2018 2126 FFY2019 1216 FFY 2019 Business Results Financial and Market Results A. Matching Funds FFYs 2012 - 2019 Matching Funds ^ = Good FFY2012 $375,184 FFY2013 $555,426 FFY2014 $413,109 FFY2015 $528,050 FFY2016 $408,675 FFY2017 $389,997 FFY2018 $481,760 FFY2019 $372,757 Goal = 25% Match $347,922 FFY2019 $343,490 FFY2018 $341,603 FFY2017 $338,347 FFY2016 $337,358 FFY2015 $323,591 FFY2014 $338,965 FFY2013 $340,300 FFY2012 FFY 2019 Business Results Financial and Market Results B. Carry Forward Funds FFYs 2012 - 2019 Carry Forward Funds ^ = Good FFY2012 $271,794 FFY2013 $241,959 FFY2014 $250,599 FFY2015 $266,985 FFY2016 $310,928 FFY2017 $294,221 FFY2018 $298,240 FFY2019 $297,508 FFY 2019 Business Results Human Resource Results A. Training Hours – Council Members and Staff FFYs 2011 - 2019 Core Learning and Quality Improvement Training Person Hours of Training ^ = Good FFY2011 540 FFY2012 539 FFY2013 483.25 FFY2014 460 FFY2015 511 FFY2016 486 FFY2017 524.75 FFY2018 501.5 FFY2019 608.5 FFY 2019 Business Results Supplier /Partner Results A. African American and Somali Outreach Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends FFYs 2015 - 2019 Independence FFY2015 - African American Outreach Pre 2.4 Post 5.0 FFY2016 - African American Outreach Pre 3.0 Post 5.0 FFY2017 - African American Outreach Pre 2.8 Post 4.8 FFY2018 - Somali Outreach Pre 1.0 Post 3.6 FFY2018 - Somali Outreach Pre 1.3 Post 4.9 Productivity FFY2015 - African American Outreach Pre 2.2 Post 5.0 FFY2016 - African American Outreach Pre 2.3 Post 5.0 FFY2017 - African American Outreach Pre 2.8 Post 4.8 FFY2018 - Somali Outreach Pre 1.0 Post 3.5 FFY2019 - Somali Outreach Pre 1.4 Post 4.9 Self Determination FFY2015 - African American Outreach Pre 2.6 Post 5.0 FFY2016 - African American Outreach Pre 3.5 Post 5.0 FFY2017 - African American Outreach Pre 3.1 Post 4.9 FFY2018 - Somali Outreach Pre 1.3 Post 3.8 FFY2019 - Somali Outreach Pre 1.4 Post 4.7 Integration/Inclusion FFY2015 Pre 2.6 Post 5.0 FFY2016 Pre 2.4 Post 5.0 FFY2017 Pre 2.6 Post 4.8 FFY2018 - Somali Outreach Pre 1.6 Post 3.4 FFY2019 - Somali Outreach Pre 1.4 Post 4.7 FFY 2019 Business Results Supplier/Partner Results B. Partners in Policymaking Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends (Classes 30 - 35) FFYs 2012-2018 Independence Class 31 Pre 4.2 Post 4.7 Class 32 Pre 4.4 Post 4.6 Class 33 Pre 4.3 Post 4.4 Class 34 Pre 4.1 Post 4.5 Class 35 Pre 4.5 Post 4.6 Class 36 Pre 4.4 Post 4.7 Productivity Class 31 Pre 3.9 Post 4.4 Class 32 Pre 4.1 Post 4.6 Class 33 Pre 3.9 Post 4.0 Class 34 Pre 3.9 Post 4.0 Class 35 Pre 4.0 Post 4.6 Class 36 Pre 4.0 Post 4.6 Self Determination Class 31 Pre 4.0 Post 4.6 Class 32 Pre 4.2 Post 4.7 Class 33 Pre 3.9 Post 4.1 Class 34 Pre 3.6 Post 4.4 Class 35 Pre 4.1 Post 4.4 Class 36 Pre 4.0 Post 4.7 Integration/Inclusion Class 31 Pre 3.4 Post 4.6 Class 32 Pre 3.3 Post 4.4 Class 33 Pre 3.3 Post 3.8 Class 34 Pre 3.5 Post 4.1 Class 35 Pre 3.6 Post 4.6 Class 36 Pre 3.4 Post 4.1 FFY 2019 Business Results Supplier/Partner Results C. Self Advocacy - SAM Central and NW Regions Training Sessions and Attendees, Teachers/Trainers, Evaluation Results (scale of 1 - 5; 5 = highest) FFYs 2014 - 2019 Number of Training Sessions Central FFY2014 21 FFY2015 21 FFY2016 20 FFY2017 28 Northwest FFY2014 17 FFY2015 25 FFY2016 14 FFY2017 13 Total for Central and NW Regions FFY2018 122 FFY2019 287 Self Advocates Attending Training Sessions Central FFY2014 136 FFY2015 312 FFY2016 353 FFY2017 497 Northwest FFY2014 192 FFY2015 483 FFY2016 262 FFY2017 252 Total for Central and NW Regions FFY2018 286 FFY2019 98 Self Advocates as Trainers/Teachers Central FFY2014 20 FFY2015 46 FFY2016 21 FFY2017 30 Northwest FFY2014 23 FFY2015 46 FFY2016 11 FFY2017 25 Total for Central and NW Regions FFY2018 21 FFY2019 13 Training Session Evaluation Results FFY2019 Knowledge 4.8 Usefulness 4.7 Quality 4.8 FFY 2019 Business Results Supplier/Partner Results D. Self Advocacy - SAM Central and NW Regions IPSII Results (% = Yes) FFYs 2013 - 2019 Independence Central FFY2013 100% FFY2014 98% FFY2015 93% FFY2016 100% FFY2017 98% Northwest FFY2013 100% FFY2014 95% FFY2015 98% FFY2016 100% FFY2017 91% Total for Central and NW Regions FFY2018 100% FFY2019 88% Productivity Central FFY2013 100% FFY2014 87% FFY2015 96% FFY2016 95% FFY2016 77% Northwest FFY2013 100% FFY2014 77% FFY2015 100% FFY2016 100% FFY2017 74% Total for Central and NW Regions FFY2018 100% FFY2019 100% Self Determination Central FFY2013 100% FFY2014 94% FFY2015 100% FFY2016 100% FFY2017 100% Northwest FFY2013 100% FFY2014 91% FFY2015 100% FFY2016 100% FFY2017 98% Total for Central and NW Regions FFY2018 100% FFY2019 90% Integration/Inclusion Central FFY2013 100% FFY2014 98% FFY2015 100% FFY2016 94% FFY2017 98% Northwest FFY2013 100% FFY2014 92% FFY2015 100% FFY2016 100% FFY2017 98% Total for Central and NW Regions FFY2018 85% FFY2019 88% FFY 2019 Business Results Supplier/Partner Results G. Individuals Employed, and IPSII Results (% = Yes) FFY 2015-2019 Individuals Employed 2015 Transition Students 6 2016 Transition Students 4 2017 Transition Students 8 2018 Transition Students 10 2019 Transition Students 8 2015 Adults with DD 9 2016 Adults with DD 9 2017 Adults with DD 9 2018 Adults with DD 12 2019 Adults with DD 10 IPSII Results (% = Yes) 2015 I 4.1 2016 I 4.5 2017 I 4.6 2018 I 4.9 2019 I 4.5 2015 P 4.8 2016 P 4.8 2017 P 4.4 2018 P 5.0 2019 P 4.3 2015 S 4.5 2016 S 4.5 2017 S 4.6 2018 S 5.0 2019 S 4.5 2015 II 4.5 2016 II 4.8 2017 II 4.5 2018 II 4.6 2019 II 4.0 FFY 2019 Business Results Supplier/Partner Results H. Employment Training Sessions Attendees and Evaluation Results FFY 2013-2018 Training Session Attendees 2013 Individuals/Families 68 2014 Individuals/Families 21 2015 Individuals/Families 114 2016 Individuals/Families 121 2017 Individuals/Families 98 2018 Individuals/Families 70 2019 Individuals/Families 45 2013 Businesses/Service Providers 39 2014 Businesses/Service Providers 11 2015 Businesses/Service Providers 354 2016 Businesses/Service Providers 98 2017 Businesses/Service Providers 25 2018 Businesses/Service Providers 56 2019 Businesses/Service Providers 34 Training Session Evaluation Results FFY 2013-2019 Individuals/Families and/or Businesses 2013 Knowledge 4.2 2014 Knowledge 4.3 2015 Knowledge 4.5 2017 Knowledge 4.3 2018 Knowledge 4.3 2019 Knowledge 3.5 2013 Usefulness 4.3 2014 Usefulness 4.5 2015 Usefulness 4.3 2017 Usefulness 4.3 2018 Usefulness 4.3 2019 Usefulness 3.5 2013 Quality 4.4 2014 Quality 4.9 2015 Quality 4.7 2017 Quality 4.3 2018 Quality 4.4 2019 Quality 3.7 In 2016, 4 sessions were rated in terms of useful/helpful = 82% yes Ration (1 - 10 scale; 10 = highest): 8.1 Governor's Council on Developmental Disabilities Minnesota Department of Administration 370 Centennial Office Building 658 Cedar Street Saint Paul, Minnesota 55155 www.mn.gov/mnddc www.mn.gov/mnddc/pipm Call: 651.296.4018 Toll Free: 877.348.0505 MN Relay Service: 800.627.3529 or 711 Email: admin.dd@state.mn.us Reduce, Reuse, Recycle