Minnesota Governor's Council on Developmental Disabilities Business Results Federal Fiscal Year 2014 October 1, 2013 -September 30, 2014 FFY 2014 Business Results Customer Focus Results A.Technical Assistance Contacts FFYs 2004 - 2014 Technical Assistance Contacts (includes repeat customers) year number 2004 5845 2005 7271 2006 6601 2007 13740 2008 14064 2009 14041 2010 13648 2011 15182 2012 16861 2013 15844 2014 18638 Note: FFY 2008: mn.gov/disability-mn launched FFY 2010: E-learning contacts added July 2011: State government shutdown FFY 2014 Business Results Customer Focus Results B. Total Compliments (mail/email) Technical assistance; timeliness; and presentations, products/services, and Partners in Policymaking FFYs 2004 - 2014 year number FFY2004 881 FFY2005 749 FFY2006 796 FFY2007 973 FFY2008 779 FFY2009 795 FFY2010 821 FFY2011 1063 FFY2012 1131 FFY2013 955 FFY2014 1282 NOTE: Compliments are searched for actionable items FFY 2002: MTARS visit July 2011: State government shutdown FFY 2014 Business Results Customer Focus Results C. Publication Orders FFYs 2004 - 2014 Number of Orders for Print Publications FFY2004 1406 FFY2005 410 FFY2006 417 FFY2007 362 FFY2008 221 FFY2009 106 FFY2010 130 FFY2011 202 FFY2012 115 FFY2013 72 FFY2014 42 NOTE: July 2011: State government shutdown Print publications are treated as an alternative to electronic versions and downloads FFY 2014 Business Results Customer Focus Results D. Publications Rating (scale of 1 – 10; 10 = highest) FFYs 2004 - 2014 Publication Rating Scores FFY2004 9.4 FFY2005 9.2 FFY2006 9.2 FFY2007 9.2 FFY2008 9.2 FFY2009 10.0 FFY2010 9.0 FFY2011 8.8 FFY2012 9.8 FFY2013 9.4 FFY2013 8.7 ^ = Good NOTE: July 2011: State government shutdown FFY 2014 Business Results Customer Focus Results E. Publication Delivery Time FFYs 2004 - 2014 On Time Delivery of Publications (Industry standard = 3 days) ^ = Good FFY2004 98% FFY2005 100% FFY2006 98% FFY2007 99% FFY2008 99.50% FFY2009 100% FFY2010 100% FFY2011 100% FFY2012 100% FFY2013 100% FFY2014 100% NOTE: July 2011: State government shutdown FFY 2014 Business Results Customer Focus Results F. Publication Evaluation FFYs 2004 - 2014 Publication Evaluation – Usefulness/Helpfulness = Yes ^ = Good FFY2004 100% FFY2005 98% FFY2006 97% FFY2007 100% FFY2008 100% FFY2009 100% FFY2010 100% FFY2011 98% FFY2012 100% FFY2013 100% FFY2014 100% NOTE: FFY2011: ASD Emergency Planning Kits evaluated at AuSM Conference FFY 2014 Business Results Customer Focus Results G. Print Publications and Downloads FFYs 2005 - 2014 Publications Print Publications, Downloads and Video Files (2013-2014) Publications V = Good Downloads ^ = Good (Downloads and Video Files) FFY2005 Publications 18,984 Downloads 94,404 Total equals 113,388 FFY2006 Publications 21,201 Downloads 147,346 Total equals 168,547 FFY2007 Publications 27,800 Downloads 263,694 Total equals 291,494 FFY2008 Publications 20,402 Downloads 405,670 Total equals 426,072 FFY2009 Publications 8,363 Downloads 8,363 Total equals 461,229 FFY2010 Publications 8,874 Downloads 642,006 Total equals 650,880 FFY2011 Publications 10,686 Downloads 519,161 Total equals 535,521 FFY2012 Publications 18,847 Downloads 1,260,703 Total equals 1,279,550 FFY2013 Publications 12,845 Downloads 1,182,934 Video Files 52765 Total equals 1,248,544 FFY2014 Publications 7291 Downloads 1,934,685 Video Files 36674 Total equals 1,978,650 NOTE: July 2011: State government shutdown July 2012: Software and website data collection methods changed FFY 2013: Video files added FFY2014: Decrease in downloads for Aug/Sept. due to IT infrastructure changes; some IP addresses dropped FFY 2014 Business Results Customer Focus Results H. Online Visits (Websites and Mobile Browsers) FFYs 2005 – 2014 Total Number of Visitors (Websites and mn.gov/disability-mn) and Visits from Mobile Browsers ^ = Good Total Number of Visitors FFY2005 173,835 FFY2006 163,604 FFY2007 185,060 FFY2008 202,814 FFY2009 247,111 FFY2010 260,956 FFY2011 247,420 FFY2012 256,768 FFY2013 307,036 FFY2014 344,208 Visits from Mobile Browsers FFY2013 28764 FFY2014 45291 NOTE: July 2012: Software and website data collection methods changed FFY 2013: Mobile browser visits added FFY2014: Decrease in downloads for Aug/Sept. due to IT infrastructure changes; some IP addresses dropped FFY 2014 Business Results Customer Focus Results I. mn.gov/disability-mn Visitors FFYs 2009 – 2014 FFY2009 37426 FFY2010 38268 FFY2011 33752 FFY2012 34841 FFY2013 34829 FFY2014 37848 NOTE: July 2011: State government shutdown FFY 2014 Business Results Customer Focus Results J. Facebook Users and Facebook Visits/Views FFY 2011 - 2014 Facebook Users 2011 998 2012 14791 2013 21023 2014 33582 Facebook Visits/Views 2011 8196 2012 47158 2013 54457 2014 77393 NOTE: Tracking measures changed in 2012; data results are for eight months in 2012. K. Tech App Downloads FFY 2012-2014 Autism 5-Point Scale(released 10/5/11) 2012 14597 2013 24502 2014 28489 Telling Your Story(released 7/13/12) 2012 345 2013 1230 2014 1973 NOTE: Totals are cumulative from release date FFY 2014 Business Results Customer Focus Results L. Online Learning Visits and M. Online Learning IPSII Results (scale of 1 – 5; 5 = highest) L. Number of Online Learning Visits FFYs 2008 - 2014 FFY2008 49696 FFY2009 39609 FFY2010 41608 FFY2011 36300 FFY2012 26123 FFY2013 18642 FFY2014 12920 M. Online Learning IPSII Results FFYs 2012 - 2014 I 2012 4.3 2013 4.4 2014 4.2 P 2012 4.3 2013 4.3 2014 4.1 S 2012 4.3 2013 4.4 2013 4.3 II 2012 4.3 2013 4.4 2014 4.0 2014: Learning management system began tracking March 2014 FFY 2014 Business Results Customer Focus Results N. Cosponsored Training Conferences - Attendees FFYs 2004 - 2014 ^ = Good Attendees at Cosponsored Training Conferences FFY2004 3245 FFY2005 3056 FFY2006 2743 FFY2007 2638 FFY2008 2241 FFY2009 1837 FFY2010 1915 FFY2011 2599 FFY2012 1550 FFY2013 3254 FFY2014 2328 FFY 2014 Business Results Financial and Market Results A. Matching Funds FFYs 2006 - 2014 Matching Funds ^ = Good FFY2006 $371,374 FFY2007 $431,324 FFY2008 $657,435 FFY2009 $414,607 FFY2010 $472,722 FFY2011 $356,708 FFY2012 $375,184 FFY2013 $555,426 FFY2014 $413,109 Goal = 25% Match $323,591 FFY2014 $338,965 FFY2013 $340,300 FFY2012 $340,740 FFY2011 $341,423 FFY2010 $341,423 FFY2009 $341,423 FFY2008 $340,534 FFY2007 $337,118 FFY2006 NOTE: FFYs 2009 & 2010 includes legislative support for self advocacy totaling over $100,000 per year FFY 2014 Business Results Financial and Market Results B. Carry Forward Funds FFYs 2005 - 2014 Carry Forward Funds ^ = Good FFY2005 $166,260 FFY2006 $214,957 FFY2007 $232,344 FFY2008 $307,588 FFY2009 $220,422 FFY2010 $246,678 FFY2011 $256,546 FFY2012 $271,794 FFY2013 $241,959 FFY2013 $250,599 FFY 2014 Business Results Human Resource Results A.Training Hours on Quality Improvement FFYs 2004 - 2014 Training and Development Hours on Quality Person Hours of Training ^ = Good FFY2004 328.5 FFY2005 328 FFY2006 250.5 FFY2007 467.25 FFY2008 512.25 FFY2009 445.75 FFY2010 561.75 FFY2011 540 FFY2012 539 FFY2013 483.25 FFY2014 460 FFY 2014 Business Results Supplier /Partner Results A. African American Outreach Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends FFYs 2008 – 2013 Independence FFY2009 Pre 4.0 Post 4 FFY2010 Pre 2.5 Post 4.0 FFY2011 Pre 3.6 Post 4.4 FFY2012 Pre 4.0 Post 4.7 FFY2013 Pre 4.0 Post 4.9 FFY2014 Pre 3.5 Post 5.0 Productivity FFY2009 Pre 3.8 Post 2.9 FFY2010 Pre 2.2 Post 4.8 FFY2011 Pre 2.8 Post 4.1 FFY2012 Pre 3.5 Post 4.6 FFY2013 Pre 3.5 Post 4.8 FFY2014 Pre 3.2 Post 5.0 Self Determination FFY2009 Pre 4.1 Post 3.8 FFY2010 Pre 2.8 Post 4.7 FFY2011 Pre 3.4 Post 4.1 FFY2012 Pre 3.9 Post 4.6 FFY2013 Pre 3.9 Post 4.9 FFY2014 Pre 3.6 Post 5.0 Integration/Inclusion FFY2009 Pre 3.5 Post 3.8 FFY2010 Pre 2.4 Post 4.7 FFY2011 Pre 3.5 Post 4.5 FFY2012 Pre 4.0 Post 4.6 FFY2013 Pre 4.0 Post 4.9 FFY2014 Pre 3.3 Post 5.0 FFY 2014 Business Results Supplier/Partner Results B. Partners in Policymaking® Pre-Post IPSII (scale of 1 –5; 5 = highest) Levels and Trends (Classes 25 –31) FFYs 2008-2014 IPSII Results ^ = Good XXII/26 XXIII/27 XXIV/28 XXV/29 Independence 79% 83% 100% 92% Productivity 71% 82% 86% 69% Self Determinaton 80% 91% 100% 92% Integration/Inclusion 73% 83% 100% 100% FFY 2014 Business Results Supplier /Partner Results C. Partners in Policymaking® Pre-Post IPSII (scale of 1 – 5; 5 = highest) Levels and Trends (Classes 25 – 31) FFYs 2008-2014 Independence Class 25 Pre 4.1 Post 4.6 Class 26 Pre 3.8 Post 4.4 Class 27 Pre 4.0 Post 4.5 Class 28 Pre 4.4 Post 4.6 Class 29 Pre 4.0 Post 4.6 Class 30 Pre 4.3 Post 4.6 Class 31 Pre 4.2 Post 4.7 Productivity Class 25 Pre 3.8 Post 4.5 Class 26 Pre 3.8 Post 4.5 Class 27 Pre 4.0 Post 4.7 Class 28 Pre 4.4 Post 4.6 Class 29 Pre 3.6 Post 4.8 Class 30 Pre 3.9 Post 4.5 Class 31 Pre 3.9 Post 4.4 Self Determination Class 25 Pre 4.1 Post 4.5 Class 26 Pre 3.6 Post 4.4 Class 27 Pre 3.8 Post 4.7 Class 28 Pre 4.1 Post 4.5 Class 29 Pre 4.0 Post 4.8 Class 30 Pre 3.9 Post 4.4 Class 31 Pre 4.0 Post 4.6 Integration/Inclusion Class 25 Pre 3.5 Post 4.4 Class 26 Pre 3.4 Post 4.0 Class 27 Pre 3.4 Post 4.4 Class 28 Pre 3.9 Post 4.2 Class 29 Pre 3.8 Post 4.8 Class 30 Pre 3.5 Post 4.5 Class 31 Pre 3.4 Post 4.6 FFY 2014 Business Results Supplier/Partner Results C. Self Advocacy – SAM Central and NW Regions Training Sessions and Attendees, Teachers/Trainers, Evaluation Results (scale of 1 – 5; 5 = highest) FFYs 2009 - 2014 Number of Training Sessions Central FFY2009 40 FFY2010 30 FFY2011 18 FFY2012 22 FFY2013 27 FFY2014 21 Northwest FFY2009 26 FFY2010 33 FFY2011 17 FFY2012 19 FFY2013 27 FFY2013 17 Self Advocates Attending Training Sessions Central FFY2009 483 FFY2010 804 FFY2011 283 FFY2012 252 FFY2013 640 FFY2014 136 Northwest FFY2009 391 FFY2010 407 FFY2011 158 FFY2012 212 FFY2013 577 FFY2014 192 Self Advocates as Trainers/Teachers Central FFY2009 17 FFY2010 29 FFY2011 29 FFY2012 25 FFY2013 60 FFY2014 20 Northwest FFY2009 20 FFY2010 14 FFY2011 6 FFY2011 24 FFY2013 53 FFY2014 23 Training Session Evaluation Results FFY2014 Central Knowledge 4.3 Usefulness 4.2 Quality 4.3 Northwest Knowledge 4.3 Usefulness 4.4 Quality 4.2 FFY 2014 Business Results Supplier/Partner Results D. Self Advocacy – SAM Central and NW Regions IPSII Results (% = Yes) FFYs 2009 - 2014 Independence Central FFY2009 86% FFY2010 87% FFY2011 98% FFY2012 97% FFY2013 100% FFY2014 93% Northwest FFY2009 87% FFY2010 85% FFY2011 94% FFY2012 99% FFY2013 100% FFY2014 95% Productivity Central FFY2009 71% FFY2010 70% FFY2011 90% FFY2012 81% FFY2013 100% FFY2014 87% Northwest FFY2009 64% FFY2010 71% FFY2011 63% FFY2013 100% FFY2014 77% Self Determination Central FFY2009 84% FFY2010 90% FFY2011 99% FFY2012 97% FFY2013 100% FFY2014 94% Northwest FFY2009 89% FFY2010 95% FFY2011 94% FFY2012 99% FFY2013 100% FFY2013 91% Integration/Inclusion Central FFY2009 88% FFY2010 86% FFY2011 97% FFY2012 94% FFY2013 100% FFY2014 98% Northwest FFY2009 86% FFY2010 89% FFY2011 88% FFY2012 94% FFY2013 100% FFY2014 92% FFY 2014 Business Results Supplier/Partner Results E. Self Advocacy – Anti-Bullying Campaign Training Sessions, Attendees, Evaluation Results (scale of 1-5, 5-highest) FFY 2013-2014 Number of Training Sessions FFY2013 11 Number of Training Sessions FFY2014 12 Training Session Attendees FFY2013-2014 2013 Students 330 2014 Students 468 2013 Teachers 23 2014 Teachers 24 Training Session Evaluation Results FFY2013-2014 2013 Knowledge 4.6 2014 Knowledge 4.8 2013 Usefulness 4.5 2014 Usefulness 4.6 2013 Quality 4.6 2014 Quality 4.7 FFY 2014 Business Results Supplier/Partner Results F. Self Advocacy – Anti-Bullying Campaign Self Advocates as Trainers/Teachers and IPSII Results (scale of 1-5, 5-highest) FFY2013-2014 Number of Self Advocates as Trainers/Teachers 2013 4 2014 6 IPSII Results (% = Yes) 2013 I 4.8 2014 I 4.9 2013 P 4.8 2014 P 4.8 2013 S 4.7 2014 S 4.9 2013 II 4.9 2014 II 4.8 FFY 2014 Business Results Supplier/Partner Results G. Individuals Employed, and IPSII Results (% = Yes) FFY 2013-2014 Individuals Employed 2013 Transition Students 6 2014 Transition Students 7 2013 Adults with DD 6 2014 Adults with DD 9 IPSII Results (% = Yes) 2013 I 5.0 2014 I 4.3 2013 P 5.0 2014 P 4.6 2013 S 5.0 2014 S 4.4 2013 II 5.0 2013 II 4.6 FFY 2014 Business Results Supplier/Partner Results H. Employment Training Sessions Attendees and Evaluation Results FFY 2013-2014 Training Session Attendees 2013 Individuals/Families 68 2014 Individuals/Families 21 2013 Businesses/Service Providers 39 2014 Businesses/Service Providers 11 Training Session Evaluation Results FFY 2013-2014 Individuals/Families and/or Businesses 2013 Knowledge 4.2 2014 Knowledge 4.7 2013 Usefulness 4.3 2014 Usefulness 4.5 2013 Quality 4.5 2014 Quality 4.9 Governor's Council on Developmental Disabilities Minnesota Department of Administration 370 Centennial Office Building 658 Cedar Street Saint Paul, Minnesota 55155 www.mn.gov/mnddc www.mn.gov/mnddc/pipm Call: 651.296.4018 Toll Free: 877.348.0505 MN Relay Service: 800.627.3529 or 711 Email: admin.dd@state.mn.us Reduce, Reuse, Recycle